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Head-to-head · Voip Software

Freshcaller vs Switchvox

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Freshcaller #6 in Voip Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 5 features Visit Freshcaller
Switchvox #8 in Voip Software 8.5/10 Pricing on request ✓ 1 of 5 features Visit Sangoma

Freshcaller leads on 1 check, Switchvox on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshcaller · 8.7/10
  • Free planonly Freshcaller
  • Free trialonly Freshcaller
  • Most featuresSwitchvox · 1 of 5

Freshcaller scores higher on our rubric for voip software: 8.7 against 8.5 out of 10; our editors rank them #6 and #8.

Freshcaller offers free plan; Switchvox doesn't.

Freshcaller is the better fit for teams wanting a free entry point and call-center basics. Switchvox is the better fit for organizations needing cloud or self-hosted PBX.

  • Freshcaller fits best

    Teams wanting a free entry point and call-center basics

  • Switchvox fits best

    Organizations needing cloud or self-hosted PBX

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshcaller 8.7/10 Visit ↗ Switchvox 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #6 in Voip Software #8 in Voip Software
Best for Teams wanting a free entry point and call-center basics Organizations needing cloud or self-hosted PBX
Pricing model Free plan + paid Paid
Starting price $15/user/mo Pricing on request
Free plan ✓ (best) —
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Phone, Community, Docs Docs · 24/7
Integrations 4 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshcaller 0/5 · Switchvox 1/5
Local phone numbers Not checked yet Not checked yet
Toll-free numbers Not checked yet Not checked yet
Call recording Not checked yet ✓ (best)
Mobile apps Not checked yet Not checked yet
Desk phone support Not checked yet Not checked yet
Specs
Conference limit Not checked yet Not checked yet
Our review
Pros
  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers
  • Offers IVR, time-based routing, queues and advanced ring strategies
  • Includes recording, monitoring, reporting and call logging
  • Supports desktop and mobile softphones plus CRM integrations
Cons
  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps
  • Pricing requires contacting sales
  • SMS and MMS depend on compatible Sangoma trunking
  • Self-hosted deployments require infrastructure management
Our verdict

Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and…

Read the review →

Switchvox is Sangoma Technologies’ business VoIP and unified communications system for organizations that want calling, messaging and contact-center capabilities under one phone system. It is available in cloud, on-premises and virtualized…

Read the review →
  1. FreshcallerVoip Software 8.7Free plan · 14-day trial
  2. SwitchvoxVoip Software 8.5Pricing on request

Strengths and trade-offs

  • Freshcaller — where it wins

    • Free plan includes caller ID, call notes, greetings, and call metrics
    • Growth adds wait queues, voicemail, transfers, and call recording
    • Web and mobile calling with IVR, routing automation, and business numbers

    Where it doesn't

    • Calling usage is charged separately per minute
    • Annual billing is shown for the published per-user plan prices
    • Integrations focus on Freshworks products and marketplace apps

  • Switchvox — where it wins

    • Offers IVR, time-based routing, queues and advanced ring strategies
    • Includes recording, monitoring, reporting and call logging
    • Supports desktop and mobile softphones plus CRM integrations

    Where it doesn't

    • Pricing requires contacting sales
    • SMS and MMS depend on compatible Sangoma trunking
    • Self-hosted deployments require infrastructure management
  • Freshcaller8.7/10 · Free plan · 14-day trial

    A free-to-start cloud phone system with routing and contact-center features across paid tiers.

    Visit FreshcallerFull verdict →
  • Switchvox8.5/10 · Pricing on request

    Switchvox combines PBX, messaging and contact-center tools for organizations managing their phone system.

    Visit SangomaFull verdict →

More comparisons

All voip software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update