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Head-to-head · Voip Software

Nextiva vs Freshcaller

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Nextiva #4 in Voip Software 8.9/10 Paid ✓ 0 of 5 features Visit Nextiva
Freshcaller #6 in Voip Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 5 features Visit Freshcaller

Nextiva leads on 0 checks, Freshcaller on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNextiva · 8.9/10
  • Free planonly Freshcaller
  • Free trialonly Freshcaller

Nextiva scores higher on our rubric for voip software: 8.9 against 8.7 out of 10; our editors rank them #4 and #6.

Nextiva is the better fit for teams wanting calling plus business integrations. Freshcaller is the better fit for teams wanting a free entry point and call-center basics.

  • Nextiva fits best

    Teams wanting calling plus business integrations

  • Freshcaller fits best

    Teams wanting a free entry point and call-center basics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Nextiva 8.9/10 Visit ↗ Freshcaller 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #4 in Voip Software #6 in Voip Software
Best for Teams wanting calling plus business integrations Teams wanting a free entry point and call-center basics
Pricing model Paid Free plan + paid
Starting price $15/user/mo $15/user/mo
Free plan Not checked yet ✓ (best)
Free trial — 14 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Phone, Live chat, Docs · 24/7 Email, Phone, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML SOC 2, ISO 27001
Integrations 32+ integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Nextiva 0/5 · Freshcaller 0/5
Local phone numbers Not checked yet Not checked yet
Toll-free numbers Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Desk phone support Not checked yet Not checked yet
Specs
Conference limit Not checked yet Not checked yet
Our review
Pros
  • Auto attendant, IVR, visual call flows, queues, and call routing
  • Core includes voice, SMS, video meetings, screen sharing, and team chat
  • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Google Workspace
  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers
Cons
  • Scale costs $75 per user monthly, well above Core and Engage
  • AI transcription and summaries are listed only with Scale
  • Engage and Scale add distinct features, so plan choice affects capabilities
  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps
Our verdict

Nextiva combines business calling with messaging and collaboration tools for small businesses, mid-market organizations, and enterprises. Teams can handle inbound and outbound calls, business SMS and MMS, video meetings, team chat, and…

Read the review →

Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and…

Read the review →
  1. NextivaVoip Software 8.9Paid
  2. FreshcallerVoip Software 8.7Free plan · 14-day trial

Strengths and trade-offs

  • Nextiva — where it wins

    • Auto attendant, IVR, visual call flows, queues, and call routing
    • Core includes voice, SMS, video meetings, screen sharing, and team chat
    • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Google Workspace

    Where it doesn't

    • Scale costs $75 per user monthly, well above Core and Engage
    • AI transcription and summaries are listed only with Scale
    • Engage and Scale add distinct features, so plan choice affects capabilities

  • Freshcaller — where it wins

    • Free plan includes caller ID, call notes, greetings, and call metrics
    • Growth adds wait queues, voicemail, transfers, and call recording
    • Web and mobile calling with IVR, routing automation, and business numbers

    Where it doesn't

    • Calling usage is charged separately per minute
    • Annual billing is shown for the published per-user plan prices
    • Integrations focus on Freshworks products and marketplace apps
  • Nextiva8.9/10 · Paid

    A broad business phone system with calling, messaging, and tiered contact-center features.

    Visit NextivaFull verdict →
  • Freshcaller8.7/10 · Free plan · 14-day trial

    A free-to-start cloud phone system with routing and contact-center features across paid tiers.

    Visit FreshcallerFull verdict →

More comparisons

All voip software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update