The Best Social CRM Tools in 2026

• 14 tools ranked
• Updated Oct 2026
• Researched from official sources
• Compare tools in this directory
• Sponsor this list

We researched Social CRM Tools using information on vendors’ official websites, including pricing pages, plan tables, and product documentation. Rankings focus on the category’s core job, value for money, and verified features that help teams manage customer relationships using social interactions and profile context.

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

The full ranking 14 tools, best first

1. 1
   
   Sprout Social 9.2

   Best forTeams needing mature social engagement and care

   Broad social care and publishing tools, with per-seat pricing that rises quickly.

   • Unified social inbox

   30-day trial Our Sprout Social verdict → + Compare Visit Sprout SocialFor vendors Sponsor this spot · #1 · $149/mo →
   9.2/10★★★★★

   Visit Sprout Social
2. 2
   
   NapoleonCat 8.7

   Best forTeams managing social conversations and reviews

   A social CRM for teams coordinating conversations, reviews, publishing, and moderation.

   • Unified social inbox

   14-day trial Our NapoleonCat verdict → + Compare Visit NapoleonCatFor vendors Sponsor this spot · #2 · $99/mo →
   8.7/10★★★★☆

   Visit NapoleonCat
3. 3
   
   Kommo (formerly amoCRM) 8.5

   Best forSales teams handling leads across messaging channels

   A conversational CRM that combines messaging, pipelines, automation, and AI for sales teams.

   14-day trial Our Kommo (formerly amoCRM) verdict → + Compare Visit KommoFor vendors Sponsor this spot · #3 · $79/mo →
   8.5/10★★★★☆

   Visit Kommo
4. 4
   
   Zoho Social 8.2

   Best forBudget-conscious teams needing social publishing

   A broad social publishing toolkit, with inbox and approval features on Premium.

   Free plan · 15-day trial Our Zoho Social verdict → + Compare Visit Zoho SocialFor vendors Sponsor this spot · #4 · $69/mo →
   8.2/10★★★★☆

   Visit Zoho Social
5. 5
   
   SleekFlow 8.1

   Best forTeams focused on WhatsApp-led customer conversations

   A WhatsApp-connected team inbox with routing, broadcasts, automation, and AI agents.

   7-day trial Our SleekFlow verdict → + Compare Visit SleekFlowFor vendors Sponsor this spot · #5 · $59/mo →
   8.1/10★★★★☆

   Visit SleekFlow
6. 6
   
   DMRocket 7.8

   Best forSmall teams automating Instagram and WhatsApp engagement

   A focused CRM for automating Instagram and WhatsApp conversations across a unified inbox.

   • Social lead capture
   • Unified social inbox

   Free plan · 7-day trial Our DMRocket verdict → + Compare Visit DMRocket
   7.8/10★★★★☆

   Visit DMRocket
7. 7
   
   CloudFlick Social CRM 7.5

   Best forTeams wanting an all-in-one social sales workflow

   A web-based social CRM joining multichannel conversations, sales pipelines, automation, and attribution.

   • Social lead capture
   • Unified social inbox

   Pricing on request Our CloudFlick Social CRM verdict → + Compare Visit CloudFlick
   7.5/10★★★★☆

   Visit CloudFlick
8. 8
   
   Scrollmark 7.3

   Best forMid-market and enterprise teams capturing social leads

   A social CRM that captures leads, segments engagement, and triggers email or SMS journeys.

   • Social lead capture
   • Unified social inbox

   Pricing on request Our Scrollmark verdict → + Compare Book a demo
   7.3/10★★★★☆

   Book a demo
9. 9
   
   HubSpot Marketing Hub 7.3

   Best forMarketing teams adding social to a broad CRM stack

   A broad marketing suite with social publishing and monitoring alongside CRM tools.

   Free plan · 14-day trial Our HubSpot Marketing Hub verdict → + Compare Visit HubSpot
   7.3/10★★★★☆

   Visit HubSpot
10. 10
    
    Zoho CRM 7.2

    Best forTeams seeking an affordable general-purpose CRM

    An affordable general-purpose CRM with pipelines, campaigns, automation, and mobile access.

    Free plan · 15-day trial Our Zoho CRM verdict → + Compare Visit Zoho CRM
    7.2/10★★★★☆

    Visit Zoho CRM
11. 11
    A
    Agile CRM 7.0

    Best forSmall businesses needing an affordable all-in-one CRM

    An inexpensive small-business CRM with sales and marketing tools, but no verified social engagement features.

    Free plan Our Agile CRM verdict → + Compare Visit Agile CRM
    7.0/10★★★★☆

    Visit Agile CRM
12. 12
    
    Chatwoot 6.9

    Best forTeams prioritizing support inboxes over social CRM

    A flexible customer-support platform, but not a social CRM built around sales workflows.

    Free plan · 15-day trial Our Chatwoot verdict → + Compare Visit Chatwoot
    6.9/10★★★☆☆

    Visit Chatwoot
13. 13
    
    Nimble 6.8

    Best forSmall teams managing contacts and sales follow-up

    A practical CRM for enriched contacts, email workflows, and sales follow-up.

    14-day trial Our Nimble verdict → + Compare Visit Nimble
    6.8/10★★★☆☆

    Visit Nimble
14. 14
    
    Klaviyo 6.5

    Best forE-commerce marketers using social signals in campaigns

    A campaign-focused B2C CRM with segmentation and ecommerce integrations, not a social CRM specialist.

    Free plan Our Klaviyo verdict → + Compare Visit Klaviyo
    6.5/10★★★☆☆

    Visit Klaviyo

No tools match those filters.

Compare at a glance

#	Tool	Free plan	Paid from	Score
1	Sprout Social	No	$79/seat/mo	9.2
2	NapoleonCat	No	$79/mo	8.7
3	Kommo (formerly amoCRM)	No	$25/user/mo	8.5
4	Zoho Social	Yes		8.2
5	SleekFlow	No	$109/mo	8.1
6	DMRocket	Yes	$19/mo	7.8
7	CloudFlick Social CRM			7.5
8	Scrollmark			7.3
9	HubSpot Marketing Hub	Yes		7.3
10	Zoho CRM	Yes	$14/user/mo	7.2
11	AAgile CRM	Yes		7.0
12	Chatwoot	Yes	$19/user/mo	6.9
13	Nimble	No		6.8
14	Klaviyo	Yes		6.5

Head-to-head All 27 comparisons →

• Sprout Social vs NapoleonCat
• Sprout Social vs Kommo (formerly amoCRM)
• Sprout Social vs SleekFlow
• Sprout Social vs DMRocket
• Sprout Social vs CloudFlick Social CRM
• Sprout Social vs Scrollmark
• NapoleonCat vs Kommo (formerly amoCRM)
• NapoleonCat vs Zoho Social
• NapoleonCat vs SleekFlow

How we rank social CRM tools

Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 7 Oct 2026 · How we research and update