OpenText SMAX
OpenText SMAX: A broad ITIL-aligned platform for large organizations managing complex change. Ranked #8 of 41 in IT Change Management Software by our editors (8.0/10); pricing: Pricing on request · 14-day trial; best for large IT organizations needing ITIL breadth.
At a glance
- Editor score8.0 / 10
- PricingPricing on request · 14-day trial
- Best forLarge IT organizations needing ITIL breadth
- Free planNo
- Risk assessmentYes
- Founded1991 · Waterloo, Ontario, Canada
- Facts checked20 Sep 2026
Where it wins
- ITIL-aligned change, release, approval, and emergency-change workflows
- Native CMDB with configuration-item detection and impact visibility
- Web, mobile, API, SaaS, public-cloud, and self-hosted deployment options
Where it doesn't
- Pricing requires contact with sales
- No permanent free plan
- The broad platform scope may exceed narrower change-management needs
Our verdict on OpenText SMAX
OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its coverage includes ITIL-aligned change, incident, problem, release, knowledge, service-level, catalog, and configuration management. Large IT organizations that need change controls connected to a CMDB, service catalog, workflow automation, and enterprise service processes are the clearest fit.
The published plans show two editions. OpenText Service Management Express includes ITSM capabilities for change, incident, knowledge, problem, request, service request, service level, and survey management, along with a service portal, mobile app, reports and dashboards, an integration platform, Studio for workflow apps, and a native CMDB. Premium includes everything in Express and adds IT asset and procurement management, idea and proposal management, contract management, and vendor management. Pricing is contact-sales, and the 14-day offer is a hosted trial rather than a permanent free plan.
Change management is supported by codeless workflow, form, business-rule, process, and notification configuration, plus approvals, risk assessment, change calendars, emergency changes, audit trails, and CMDB linking. AI-assisted change analytics and change-success recommendations add analysis to the process, while automatic configuration-item detection helps surface impact. OpenText lists integrations with OpenText ITOM, third-party products, AWS, Microsoft Azure, and Google Cloud, with web, iOS, Android, API, and self-hosted support. Choose it when ITIL breadth and deployment flexibility matter; teams seeking a narrower tool or publicly listed pricing may prefer a simpler alternative.
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OpenText SMAX pricing
All 2 OpenText SMAX plans and prices →
OpenText SMAX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Risk assessment | Yes |
| Approval workflows | Yes |
| Change calendar | Yes |
| Emergency changes | Yes |
| Change audit trail | Yes |
| CMDB linking | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: OpenText ITOM, third-party products, AWS, Microsoft Azure, Google Cloud |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | opentext.com |
| Facts checked | 20 Sep 2026 |
OpenText SMAX integrations
OpenText SMAX lists 5 integrations on its own site.
- OpenText ITOM
- third-party products
- AWS
- Microsoft Azure
- Google Cloud
Alternatives to OpenText SMAX
- OpenText Service ManagerA change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.9.1
- ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.8.7
- FreshserviceBroad IT service management with change workflows, automation, assets, and self-service.8.6
See all OpenText SMAX alternatives →
OpenText SMAX vs the competition
- OpenText SMAX vs OpenText Service Manager
- OpenText SMAX vs ManageEngine ServiceDesk Plus
- OpenText SMAX vs Freshservice
- OpenText SMAX vs Pandora ITSM
- OpenText SMAX vs Giva ChangeManager
- OpenText SMAX vs TOPdesk
Compare OpenText SMAX with any tool side by side →
Also Ranked In
OpenText SMAX is ranked in 3 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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