OpenText Service Manager
OpenText Service Manager: A change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility. Ranked #1 of 41 in IT Change Management Software by our editors (9.1/10); pricing: Pricing on request; best for enterprises focused on controlled change processes.
At a glance
- Editor score9.1 / 10
- PricingPricing on request
- Best forEnterprises focused on controlled change processes
- Free planNo
- Risk assessmentYes
- Facts checked23 Sep 2026
Where it wins
- Routes standard changes for approval and gives emergency changes a distinct path.
- Scores change risk and shows calendar collisions before scheduling.
- Links configuration items to changes for impact analysis and activity history.
Where it doesn't
- Pricing requires a vendor quote rather than a published list price.
- Self-hosted deployment may be a narrower fit for teams seeking SaaS-only options.
- Its documented integration is UCMDB, limiting the named ecosystem fit.
Our verdict on OpenText Service Manager
OpenText Service Manager is an IT service management product with a dedicated Change Management application for organizations that need structured control over service and configuration-item changes. Its workflow covers logging, classification, assessment, approval, scheduling, implementation, and review. The documented capabilities point to enterprise teams managing formal change processes, rather than groups looking for a lightweight scheduling-only tool.
Change control is the product’s clearest strength. Teams can configure change categories and workflow phases, route approvals, and flag emergency changes for a distinct approval path. Risk scoring and risk-result reports add an assessment step, while change-calendar views expose scheduling collisions. Configuration-item relationships support impact analysis, and historic activity records preserve change history. Taken together, these features suit organizations that want approvals, risk review, scheduling, and records connected within one process.
Deployment and commercial fit deserve closer attention. The product is listed as self-hosted, while OpenText’s current service-management offering describes ITSM capabilities including change management, a native CMDB, and SaaS options; the vendor’s licensing document separately lists Service Manager and IT Change Management Suite. Pricing appears to require a vendor quote, so buyers should confirm which offering and deployment apply to their needs. UCMDB is the named integration, making ecosystem fit more specific than a broad integrations list would suggest. Choose Service Manager if controlled, auditable change workflows are central and self-hosting fits; consider alternatives if you need published pricing, SaaS-only deployment, or a wider named integration set.
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OpenText Service Manager pricing
OpenText Service Manager fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Risk assessment | Yes |
| Approval workflows | Yes |
| Change calendar | Yes |
| Emergency changes | Yes |
| Change audit trail | Yes |
| CMDB linking | Yes |
| Deployment | Self-hosted |
| Platforms | Web |
| Built for | Enterprise (editorial estimate) |
| Integrations | 1 integrations: UCMDB |
| Pricing | Pricing on request |
| Website | opentext.com |
| Facts checked | 23 Sep 2026 |
OpenText Service Manager integrations
OpenText Service Manager lists 1 integrations on its own site.
- UCMDB
Alternatives to OpenText Service Manager
- ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.8.7
- FreshserviceBroad IT service management with change workflows, automation, assets, and self-service.8.6
- Pandora ITSMA focused change-management option with a generous free on-premise plan.8.4
See all OpenText Service Manager alternatives →
OpenText Service Manager vs the competition
- OpenText Service Manager vs ManageEngine ServiceDesk Plus
- OpenText Service Manager vs Freshservice
- OpenText Service Manager vs Pandora ITSM
- OpenText Service Manager vs Giva ChangeManager
- OpenText Service Manager vs TOPdesk
- OpenText Service Manager vs SolarWinds Service Desk
Compare OpenText Service Manager with any tool side by side →
Also Ranked In
OpenText Service Manager is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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