OpenText Service Manager vs Giva ChangeManager

OSOpenText Service Manager9.1Visit Giva ChangeManager8.3Visit

Higher score OS OpenText Service Manager #1 in IT Change Management Software 9.1/10 Pricing on request ✓ 6 of 6 features Visit OpenText

vs

Giva ChangeManager #5 in IT Change Management Software 8.3/10 30-day trial Free trial✓ 6 of 6 features Visit Giva

• OpenText Service Manager fits best

  Enterprises focused on controlled change processes

• Giva ChangeManager fits best

  Dedicated ITIL change teams with CAB processes

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Side by side

Feature	OSOpenText Service Manager 9.1/10 Visit ↗	Giva ChangeManager 8.3/10 Visit ↗
At a glance
Editor score	9.1	8.3
Ranking	#1 in IT Change Management Software	#5 in IT Change Management Software
Best for	Enterprises focused on controlled change processes	Dedicated ITIL change teams with CAB processes
Pricing model	Paid	Paid
Starting price	Pricing on request	$76/user/mo
Free plan	—	—
Free trial	—	30 days
Deployment	Self-hosted	Cloud
Platforms	Web	Web
Integrations	1 integrations	8 integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features OpenText Service Manager 6/6 · Giva ChangeManager 6/6
Risk assessment	✓	✓
Approval workflows	✓	✓
Change calendar	✓	✓
Emergency changes	✓	✓
Change audit trail	✓	✓
CMDB linking	✓	✓
Our review
Pros	Routes standard changes for approval and gives emergency changes a distinct path. Scores change risk and shows calendar collisions before scheduling. Links configuration items to changes for impact analysis and activity history.	Configurable RFCs, approval workflows, risk assessment, and emergency escalation Daily, weekly, and monthly calendars with permanent audit trails Links changes to hardware, software, and CMDB-related assets
Cons	Pricing requires a vendor quote rather than a published list price. Self-hosted deployment may be a narrower fit for teams seeking SaaS-only options. Its documented integration is UCMDB, limiting the named ecosystem fit.	No perpetual free plan; the offer is a 30-day trial Professional starts at $76 per agent monthly with annual billing Available through a web browser rather than native desktop or mobile apps
Our verdict	OpenText Service Manager is an IT service management product with a dedicated Change Management application for organizations that need structured control over service and configuration-item changes. Its workflow covers logging,… Read the review →	Giva ChangeManager is a cloud-based IT change management application for teams that need controlled Request for Change (RFC) processes. It centralizes configurable ITIL-aligned forms, approvals, risk assessment, scheduling, notifications,… Read the review →

Strengths and trade-offs

• OpenText Service Manager — where it wins

  • Routes standard changes for approval and gives emergency changes a distinct path.
  • Scores change risk and shows calendar collisions before scheduling.
  • Links configuration items to changes for impact analysis and activity history.

  Where it doesn't

  • Pricing requires a vendor quote rather than a published list price.
  • Self-hosted deployment may be a narrower fit for teams seeking SaaS-only options.
  • Its documented integration is UCMDB, limiting the named ecosystem fit.

• Giva ChangeManager — where it wins

  • Configurable RFCs, approval workflows, risk assessment, and emergency escalation
  • Daily, weekly, and monthly calendars with permanent audit trails
  • Links changes to hardware, software, and CMDB-related assets

  Where it doesn't

  • No perpetual free plan; the offer is a 30-day trial
  • Professional starts at $76 per agent monthly with annual billing
  • Available through a web browser rather than native desktop or mobile apps

• OSOpenText Service Manager9.1/10 · Pricing on request

  A change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.

  Visit OpenTextFull verdict →
• Giva ChangeManager8.3/10 · 30-day trial

  A focused change-control system for RFCs, CAB approvals, calendars, and audit trails.

  Visit GivaFull verdict →