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Head-to-head · IT Change Management Software

OpenText Service Manager vs TOPdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score OpenText Service Manager #1 in IT Change Management Software 9.1/10 Pricing on request ✓ 6 of 6 features Visit OpenText
TOPdesk #6 in IT Change Management Software 8.2/10 Paid ✓ 1 of 6 features Visit TOPdesk

OpenText Service Manager leads on 0 checks, TOPdesk on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpenText Service Manager · 9.1/10
  • Most featuresOpenText Service Manager · 6 of 6

OpenText Service Manager scores higher on our rubric for it change management software: 9.1 against 8.2 out of 10; our editors rank them #1 and #6.

OpenText Service Manager is the better fit for enterprises focused on controlled change processes. TOPdesk is the better fit for established teams needing broad service desk coverage.

  • OpenText Service Manager fits best

    Enterprises focused on controlled change processes

  • TOPdesk fits best

    Established teams needing broad service desk coverage

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Side by side

Feature OpenText Service Manager 9.1/10 Visit ↗ TOPdesk 8.2/10 Visit ↗
At a glance
Editor score 9.1 8.2
Ranking #1 in IT Change Management Software #6 in IT Change Management Software
Best for Enterprises focused on controlled change processes Established teams needing broad service desk coverage
Pricing model Paid Paid
Starting price Pricing on request £51/user/mo
Free plan — —
Free trial — —
Deployment Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Integrations 1 integrations 100+ integrations
Built for Enterprise Small business, Mid-market, Enterprise
Features OpenText Service Manager 6/6 · TOPdesk 1/6
Risk assessment ✓ (best) Not checked yet
Approval workflows ✓ ✓
Change calendar ✓ (best) Not checked yet
Emergency changes ✓ (best) Not checked yet
Change audit trail ✓ (best) Not checked yet
CMDB linking ✓ (best) Not checked yet
Our review
Pros
  • Routes standard changes for approval and gives emergency changes a distinct path.
  • Scores change risk and shows calendar collisions before scheduling.
  • Links configuration items to changes for impact analysis and activity history.
  • Change workflows with multi-level approvals, SLAs, and service windows
  • CMDB, asset management, self-service, knowledge base, and reporting
  • Web, mobile, API, self-hosted deployment, and broad integrations
Cons
  • Pricing requires a vendor quote rather than a published list price.
  • Self-hosted deployment may be a narrower fit for teams seeking SaaS-only options.
  • Its documented integration is UCMDB, limiting the named ecosystem fit.
  • Paid plans start at £51 per agent per month
  • Change Management begins with the Engaged plan
  • The broad feature set may exceed narrow service desk needs
Our verdict

OpenText Service Manager is an IT service management product with a dedicated Change Management application for organizations that need structured control over service and configuration-item changes. Its workflow covers logging,…

Read the review →

TOPdesk is service management software for IT and other internal service teams. It combines incident and request handling with knowledge management, self-service portals, asset records, CMDB, dashboards, reporting, service-level…

Read the review →
  1. OpenText Service ManagerIT Change Management Software 9.1Pricing on request
  2. TOPdeskIT Change Management Software 8.2Paid

Strengths and trade-offs

  • OpenText Service Manager — where it wins

    • Routes standard changes for approval and gives emergency changes a distinct path.
    • Scores change risk and shows calendar collisions before scheduling.
    • Links configuration items to changes for impact analysis and activity history.

    Where it doesn't

    • Pricing requires a vendor quote rather than a published list price.
    • Self-hosted deployment may be a narrower fit for teams seeking SaaS-only options.
    • Its documented integration is UCMDB, limiting the named ecosystem fit.

  • TOPdesk — where it wins

    • Change workflows with multi-level approvals, SLAs, and service windows
    • CMDB, asset management, self-service, knowledge base, and reporting
    • Web, mobile, API, self-hosted deployment, and broad integrations

    Where it doesn't

    • Paid plans start at £51 per agent per month
    • Change Management begins with the Engaged plan
    • The broad feature set may exceed narrow service desk needs
  • OpenText Service Manager9.1/10 · Pricing on request

    A change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.

    Visit OpenTextFull verdict →
  • TOPdesk8.2/10 · Paid

    Broad service management coverage for established teams with change control needs.

    Visit TOPdeskFull verdict →

More comparisons

All IT change management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update