Freshservice vs Giva ChangeManager

Freshservice8.6Visit Giva ChangeManager8.3Visit

Higher score Freshservice #3 in IT Change Management Software 8.6/10 14-day trial Free trial✓ 1 of 6 features Visit Freshservice

vs

Giva ChangeManager #5 in IT Change Management Software 8.3/10 30-day trial Free trial✓ 6 of 6 features Visit Giva

• Freshservice fits best

  Growing IT teams needing broad service management value

• Giva ChangeManager fits best

  Dedicated ITIL change teams with CAB processes

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Side by side

Feature	Freshservice 8.6/10 Visit ↗	Giva ChangeManager 8.3/10 Visit ↗
At a glance
Editor score	8.6	8.3
Ranking	#3 in IT Change Management Software	#5 in IT Change Management Software
Best for	Growing IT teams needing broad service management value	Dedicated ITIL change teams with CAB processes
Pricing model	Paid	Paid
Starting price	$19/user/mo (best)	$76/user/mo
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days · no card needed
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Community	Phone, Docs · 24/7
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	2 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshservice 1/6 · Giva ChangeManager 6/6
Risk assessment	Not checked yet	✓ (best)
Approval workflows	✓	✓
Change calendar	Not checked yet	✓ (best)
Emergency changes	Not checked yet	✓ (best)
Change audit trail	Not checked yet	✓ (best)
CMDB linking	Not checked yet	✓ (best)
Our review
Pros	Combines change, incident, asset, CMDB, SLA, and knowledge management Approval chains, configurable automation, and Freddy AI support service delivery Web, iOS, Android, API access, and extensive integrations	Configurable RFCs, approval workflows, risk assessment, and emergency escalation Daily, weekly, and monthly calendars with permanent audit trails Links changes to hardware, software, and CMDB-related assets
Cons	No perpetual free plan is available Annual billing applies to the $19, $49, and $99 plans Change-specific depth is less detailed than dedicated tools	No perpetual free plan; the offer is a 30-day trial Professional starts at $76 per agent monthly with annual billing Available through a web browser rather than native desktop or mobile apps
Our verdict	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings together incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting, and… Read the review →	Giva ChangeManager is a cloud-based IT change management application for teams that need controlled Request for Change (RFC) processes. It centralizes configurable ITIL-aligned forms, approvals, risk assessment, scheduling, notifications,… Read the review →

Strengths and trade-offs

• Freshservice — where it wins

  • Combines change, incident, asset, CMDB, SLA, and knowledge management
  • Approval chains, configurable automation, and Freddy AI support service delivery
  • Web, iOS, Android, API access, and extensive integrations

  Where it doesn't

  • No perpetual free plan is available
  • Annual billing applies to the $19, $49, and $99 plans
  • Change-specific depth is less detailed than dedicated tools

• Giva ChangeManager — where it wins

  • Configurable RFCs, approval workflows, risk assessment, and emergency escalation
  • Daily, weekly, and monthly calendars with permanent audit trails
  • Links changes to hardware, software, and CMDB-related assets

  Where it doesn't

  • No perpetual free plan; the offer is a 30-day trial
  • Professional starts at $76 per agent monthly with annual billing
  • Available through a web browser rather than native desktop or mobile apps

• Freshservice8.6/10 · 14-day trial

  Broad IT service management with change workflows, automation, assets, and self-service.

  Visit FreshserviceFull verdict →
• Giva ChangeManager8.3/10 · 30-day trial

  A focused change-control system for RFCs, CAB approvals, calendars, and audit trails.

  Visit GivaFull verdict →