Giva ChangeManager vs SolarWinds Service Desk

Giva ChangeManager8.3Visit SolarWinds Service Desk8.1Visit

Higher score Giva ChangeManager #5 in IT Change Management Software 8.3/10 30-day trial Free trial✓ 6 of 6 features Visit Giva

vs

SolarWinds Service Desk #7 in IT Change Management Software 8.1/10 30-day trial Free trial✓ 1 of 6 features Visit SolarWinds

• Giva ChangeManager fits best

  Dedicated ITIL change teams with CAB processes

• SolarWinds Service Desk fits best

  Mid-sized teams wanting feature-rich paid ITSM

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Side by side

Feature	Giva ChangeManager 8.3/10 Visit ↗	SolarWinds Service Desk 8.1/10 Visit ↗
At a glance
Editor score	8.3	8.1
Ranking	#5 in IT Change Management Software	#7 in IT Change Management Software
Best for	Dedicated ITIL change teams with CAB processes	Mid-sized teams wanting feature-rich paid ITSM
Pricing model	Paid	Paid
Starting price	$76/user/mo	$39/seat/mo (best)
Free plan	—	—
Free trial	30 days	30 days
Free trial length	30 days · no card needed	30 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Phone, Docs · 24/7	Email, Live chat, Phone, Community · 24/7
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	8 integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Giva ChangeManager 6/6 · SolarWinds Service Desk 1/6
Risk assessment	✓ (best)	Not checked yet
Approval workflows	✓	✓
Change calendar	✓ (best)	Not checked yet
Emergency changes	✓ (best)	Not checked yet
Change audit trail	✓ (best)	Not checked yet
CMDB linking	✓ (best)	Not checked yet
Our review
Pros	Configurable RFCs, approval workflows, risk assessment, and emergency escalation Daily, weekly, and monthly calendars with permanent audit trails Links changes to hardware, software, and CMDB-related assets	Structured change processes with approvals, templates, and workflows CMDB, asset management, SLAs, self-service, and knowledge tools Web, mobile, API access, and integrations with major business systems
Cons	No perpetual free plan; the offer is a 30-day trial Professional starts at $76 per agent monthly with annual billing Available through a web browser rather than native desktop or mobile apps	No free plan; the trial lasts 30 days Pricing starts at $39 per technician monthly with annual billing AI and advanced automation capabilities require higher-tier plans
Our verdict	Giva ChangeManager is a cloud-based IT change management application for teams that need controlled Request for Change (RFC) processes. It centralizes configurable ITIL-aligned forms, approvals, risk assessment, scheduling, notifications,… Read the review →	SolarWinds Service Desk is a cloud-based IT service management platform for IT teams supporting employees and managing operational change. Its scope extends beyond change control into incident, problem, and release management, service… Read the review →

Strengths and trade-offs

• Giva ChangeManager — where it wins

  • Configurable RFCs, approval workflows, risk assessment, and emergency escalation
  • Daily, weekly, and monthly calendars with permanent audit trails
  • Links changes to hardware, software, and CMDB-related assets

  Where it doesn't

  • No perpetual free plan; the offer is a 30-day trial
  • Professional starts at $76 per agent monthly with annual billing
  • Available through a web browser rather than native desktop or mobile apps

• SolarWinds Service Desk — where it wins

  • Structured change processes with approvals, templates, and workflows
  • CMDB, asset management, SLAs, self-service, and knowledge tools
  • Web, mobile, API access, and integrations with major business systems

  Where it doesn't

  • No free plan; the trial lasts 30 days
  • Pricing starts at $39 per technician monthly with annual billing
  • AI and advanced automation capabilities require higher-tier plans

• Giva ChangeManager8.3/10 · 30-day trial

  A focused change-control system for RFCs, CAB approvals, calendars, and audit trails.

  Visit GivaFull verdict →
• SolarWinds Service Desk8.1/10 · 30-day trial

  A broad ITSM suite for teams that need governed change management and service operations.

  Visit SolarWindsFull verdict →