Head-to-head · IT Change Management Software
ManageEngine ServiceDesk Plus vs Giva ChangeManager
ManageEngine ServiceDesk Plus leads on 2 checks, Giva ChangeManager on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreManageEngine ServiceDesk Plus · 8.7/10
- Lowest starting priceManageEngine ServiceDesk Plus · $13/user/mo
- Free planonly ManageEngine ServiceDesk Plus
- Free trialboth
- Most featuresGiva ChangeManager · 6 of 6
ManageEngine ServiceDesk Plus scores higher on our rubric for it change management software: 8.7 against 8.3 out of 10; our editors rank them #2 and #5.
ManageEngine ServiceDesk Plus offers free plan; Giva ChangeManager doesn't. ManageEngine ServiceDesk Plus is cheaper to start at $13/user/mo against $76/user/mo.
ManageEngine ServiceDesk Plus is the better fit for IT teams wanting free entry and broad ITSM coverage. Giva ChangeManager is the better fit for dedicated ITIL change teams with CAB processes.
- ManageEngine ServiceDesk Plus fits best
IT teams wanting free entry and broad ITSM coverage
- Giva ChangeManager fits best
Dedicated ITIL change teams with CAB processes
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Side by side
| Feature | ManageEngine ServiceDesk Plus 8.7/10 Visit ↗ | Giva ChangeManager 8.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.7 | 8.3 |
| Ranking | #2 in IT Change Management Software | #5 in IT Change Management Software |
| Best for | IT teams wanting free entry and broad ITSM coverage | Dedicated ITIL change teams with CAB processes |
| Pricing model | Free plan + paid | Paid |
| Starting price | $13/user/mo (best) | $76/user/mo |
| Free plan | ✓ (best) | — |
| Free trial | 30 days | 30 days |
| Free trial length | 30 days | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Mobile | Cloud |
| Platforms | Web, Windows, Linux, macOS, iOS, Android | Web |
| Support | Phone, Email | Phone, Docs · 24/7 |
| Compliance | SSO/SAML | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Integrations | 15 integrations | 8 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features ManageEngine ServiceDesk Plus 1/6 · Giva ChangeManager 6/6 | ||
| Risk assessment | Not checked yet | ✓ (best) |
| Approval workflows | ✓ | ✓ |
| Change calendar | Not checked yet | ✓ (best) |
| Emergency changes | Not checked yet | ✓ (best) |
| Change audit trail | Not checked yet | ✓ (best) |
| CMDB linking | Not checked yet | ✓ (best) |
| Our review | ||
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| Our verdict | ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It brings together incident and service request management, a self-service portal, knowledge management, SLA management, asset… Read the review → |
Giva ChangeManager is a cloud-based IT change management application for teams that need controlled Request for Change (RFC) processes. It centralizes configurable ITIL-aligned forms, approvals, risk assessment, scheduling, notifications,… Read the review → |
Strengths and trade-offs
ManageEngine ServiceDesk Plus — where it wins
- Free Standard license for up to five technicians
- Enterprise combines change management, CMDB, assets, and projects
- Web, mobile, API, self-hosted, and Microsoft integrations
Where it doesn't
- Change and release management is listed only in Enterprise
- Free Standard is limited to one service desk instance
- Pricing varies by edition, technicians, assets, deployment, and billing
Giva ChangeManager — where it wins
- Configurable RFCs, approval workflows, risk assessment, and emergency escalation
- Daily, weekly, and monthly calendars with permanent audit trails
- Links changes to hardware, software, and CMDB-related assets
Where it doesn't
- No perpetual free plan; the offer is a 30-day trial
- Professional starts at $76 per agent monthly with annual billing
- Available through a web browser rather than native desktop or mobile apps
- ManageEngine ServiceDesk Plus8.7/10 · Free plan · 30-day trial
A broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.
Visit ManageEngineFull verdict → - Giva ChangeManager8.3/10 · 30-day trial
A focused change-control system for RFCs, CAB approvals, calendars, and audit trails.
Visit GivaFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update