ManageEngine ServiceDesk Plus vs Pandora ITSM

ManageEngine ServiceDesk Plus8.7Visit PIPandora ITSM8.4Visit

Higher score ManageEngine ServiceDesk Plus #2 in IT Change Management Software 8.7/10 Free plan · 30-day trial Free planFree trial✓ 1 of 6 features Visit ManageEngine

vs

PI Pandora ITSM #4 in IT Change Management Software 8.4/10 Free plan · 30-day trial Free planFree trial✓ 5 of 6 features Visit Pandora ITSM

• ManageEngine ServiceDesk Plus fits best

  IT teams wanting free entry and broad ITSM coverage

• Pandora ITSM fits best

  Budget-conscious teams needing dedicated change workflows

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Side by side

Feature	ManageEngine ServiceDesk Plus 8.7/10 Visit ↗	PIPandora ITSM 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#2 in IT Change Management Software	#4 in IT Change Management Software
Best for	IT teams wanting free entry and broad ITSM coverage	Budget-conscious teams needing dedicated change workflows
Pricing model	Free plan + paid	Free plan + paid
Starting price	$13/user/mo	—
Free plan	✓	✓
Free trial	30 days	30 days
Free trial length	30 days	30 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web
Support	Phone, Email	Community, Docs · 24/7
Compliance	SSO/SAML	ISO 27001, SOC 2, SSO/SAML, 2FA
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 1/6 · Pandora ITSM 5/6
Risk assessment	Not checked yet	✓ (best)
Approval workflows	✓	✓
Change calendar	Not checked yet	Not checked yet
Emergency changes	Not checked yet	✓ (best)
Change audit trail	Not checked yet	✓ (best)
CMDB linking	Not checked yet	✓ (best)
Our review
Pros	Free Standard license for up to five technicians Enterprise combines change management, CMDB, assets, and projects Web, mobile, API, self-hosted, and Microsoft integrations	Free forever on-premise plan with Manager and Regular user allowances Detailed risk, impact, approval, scheduling and closure workflows Links changes with inventory objects, projects, tasks and tickets
Cons	Change and release management is listed only in Enterprise Free Standard is limited to one service desk instance Pricing varies by edition, technicians, assets, deployment, and billing	The free on-premise plan is limited to 2 Manager and 10 Regular users SaaS uses yearly subscription payment and a 5-user license structure Scheduling centers on tasks and dates rather than a dedicated change calendar
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It brings together incident and service request management, a self-service portal, knowledge management, SLA management, asset… Read the review →	Pandora ITSM is an IT service management platform for support and technical teams that need structured change control. Its module supports change requests with templates, teams, types, priorities, risk, impact and administrator fields.… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for up to five technicians
  • Enterprise combines change management, CMDB, assets, and projects
  • Web, mobile, API, self-hosted, and Microsoft integrations

  Where it doesn't

  • Change and release management is listed only in Enterprise
  • Free Standard is limited to one service desk instance
  • Pricing varies by edition, technicians, assets, deployment, and billing

• Pandora ITSM — where it wins

  • Free forever on-premise plan with Manager and Regular user allowances
  • Detailed risk, impact, approval, scheduling and closure workflows
  • Links changes with inventory objects, projects, tasks and tickets

  Where it doesn't

  • The free on-premise plan is limited to 2 Manager and 10 Regular users
  • SaaS uses yearly subscription payment and a 5-user license structure
  • Scheduling centers on tasks and dates rather than a dedicated change calendar

• ManageEngine ServiceDesk Plus8.7/10 · Free plan · 30-day trial

  A broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.

  Visit ManageEngineFull verdict →
• PIPandora ITSM8.4/10 · Free plan · 30-day trial

  A focused change-management option with a generous free on-premise plan.

  Visit Pandora ITSMFull verdict →