TOPdesk vs OpenText SMAX

TOPdesk8.2Visit OSOpenText SMAX8.0Visit

Higher score TOPdesk #6 in IT Change Management Software 8.2/10 Paid ✓ 1 of 6 features Visit TOPdesk

vs

OS OpenText SMAX #8 in IT Change Management Software 8.0/10 Pricing on request · 14-day trial Free trial✓ 6 of 6 features Visit OpenText

• TOPdesk fits best

  Established teams needing broad service desk coverage

• OpenText SMAX fits best

  Large IT organizations needing ITIL breadth

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Side by side

Feature	TOPdesk 8.2/10 Visit ↗	OSOpenText SMAX 8.0/10 Visit ↗
At a glance
Editor score	8.2	8.0
Ranking	#6 in IT Change Management Software	#8 in IT Change Management Software
Best for	Established teams needing broad service desk coverage	Large IT organizations needing ITIL breadth
Pricing model	Paid	Paid
Starting price	£51/user/mo	—
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs, Community	Docs
Integrations	100+ integrations	5 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features TOPdesk 1/6 · OpenText SMAX 6/6
Risk assessment	Not checked yet	✓ (best)
Approval workflows	✓	✓
Change calendar	Not checked yet	✓ (best)
Emergency changes	Not checked yet	✓ (best)
Change audit trail	Not checked yet	✓ (best)
CMDB linking	Not checked yet	✓ (best)
Our review
Pros	Change workflows with multi-level approvals, SLAs, and service windows CMDB, asset management, self-service, knowledge base, and reporting Web, mobile, API, self-hosted deployment, and broad integrations	ITIL-aligned change, release, approval, and emergency-change workflows Native CMDB with configuration-item detection and impact visibility Web, mobile, API, SaaS, public-cloud, and self-hosted deployment options
Cons	Paid plans start at £51 per agent per month Change Management begins with the Engaged plan The broad feature set may exceed narrow service desk needs	Pricing requires contact with sales No permanent free plan The broad platform scope may exceed narrower change-management needs
Our verdict	TOPdesk is service management software for IT and other internal service teams. It combines incident and request handling with knowledge management, self-service portals, asset records, CMDB, dashboards, reporting, service-level… Read the review →	OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its coverage includes ITIL-aligned… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Change workflows with multi-level approvals, SLAs, and service windows
  • CMDB, asset management, self-service, knowledge base, and reporting
  • Web, mobile, API, self-hosted deployment, and broad integrations

  Where it doesn't

  • Paid plans start at £51 per agent per month
  • Change Management begins with the Engaged plan
  • The broad feature set may exceed narrow service desk needs

• OpenText SMAX — where it wins

  • ITIL-aligned change, release, approval, and emergency-change workflows
  • Native CMDB with configuration-item detection and impact visibility
  • Web, mobile, API, SaaS, public-cloud, and self-hosted deployment options

  Where it doesn't

  • Pricing requires contact with sales
  • No permanent free plan
  • The broad platform scope may exceed narrower change-management needs

• TOPdesk8.2/10 · Paid

  Broad service management coverage for established teams with change control needs.

  Visit TOPdeskFull verdict →
• OSOpenText SMAX8.0/10 · Pricing on request · 14-day trial

  A broad ITIL-aligned platform for large organizations managing complex change.

  Visit OpenTextFull verdict →