Best 8x8 X Series Alternatives in 2026
15 cloud communication platform our editors would look at instead of 8x8 X Series, in our ranking order.
8x8 X Series: A broad cloud communications suite, with contact-center tools available on eligible tiers. Where it falls short: contact-center features and channels vary by plan..
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Amazon Connect not yet scored
Best forLarge teams needing an omnichannel contact center
Broad omnichannel contact handling and workforce tools, with usage-based channel billing.
—not yet scoredVisit Amazon Connect -
Best forEnterprises needing broad omnichannel CX
A broad omnichannel contact-center suite for organizations that need voice, digital and workforce tools.
4.0/10★★☆☆☆Visit Genesys -
Best forEnterprises prioritizing AI-assisted contact handling
NICE CXone suits enterprises that need AI-assisted routing across voice and digital channels.
4.0/10★★☆☆☆Visit NICE CXone -
Best forMid-market and enterprise contact centers
Talkdesk CX Cloud combines voice, digital engagement, routing and workforce tools.
3.8/10★★☆☆☆Visit Talkdesk -
Best forMid-market and enterprise contact centers
A cloud contact center with voice routing, outbound dialing and omnichannel handling.
2.8/10★☆☆☆☆Visit Vonage -
Best forMid-market and enterprise contact centers
An omnichannel contact center with workforce tools, priced from $48 per user monthly.
4.0/10★★☆☆☆Visit Avaya -
Best forTeams building customizable omnichannel contact centers
A customizable omnichannel contact center with three pricing models and no workforce management.
4.0/10★★☆☆☆Visit Twilio -
Sangoma Business Communications not yet scored
Best forOrganizations needing calling and basic contact-center tools
Core business telephony and contact-center tools with messaging and video in one cloud service.
- Business phone service
- Video meetings
- SMS messaging
—not yet scoredVisit Sangoma -
Best forOrganizations already centered on Microsoft 365
A broad collaboration hub for Microsoft 365 organizations, with calling options across paid plans.
4.0/10★★☆☆☆Try Microsoft Teams -
Best forTeams needing phone, messaging and contact-center options
A tiered cloud communications suite spanning business telephony, messaging, video, and contact center.
2.8/10★☆☆☆☆Visit GoTo Connect -
Best forTeams wanting flexible cloud or self-hosted calling
Flexible cloud or self-hosted calling with advanced routing, messaging and CRM integrations.
5.0/10★★☆☆☆Visit 3CX -
Best forSmall teams wanting a free cloud phone start
A free cloud phone entry point that adds queues, routing, and recording on paid plans.
Free plan · paid from $15/user/mo (annual) · 14-day trial Our Freshcaller verdict → Visit Freshcaller6.0/10★★★☆☆Visit Freshcaller -
Best forBusinesses wanting a mature unified phone system
A mature unified phone system with broad calling tools, integrations and tiered pricing.
5.0/10★★☆☆☆Visit RingCentral -
Best forTeams seeking affordable, global cloud calling
A business phone system with global calling options and plans from $10 per user monthly.
4.0/10★★☆☆☆Visit Zoom Phone -
Best forBusinesses wanting a reasonably priced business phone
A broad cloud phone suite with clear tiers and apps for growing teams.
4.0/10★★☆☆☆Visit Nextiva
8x8 X Series Alternatives: Common Questions
What is the best alternative to 8x8 X Series?
Genesys Cloud CX: #2 in our Cloud Communication Platform ranking, with an editor score of 4.0 out of 10. A broad omnichannel contact-center suite for organizations that need voice, digital and workforce tools.
Is there a free alternative to 8x8 X Series?
Yes. Microsoft Teams, 3CX and Freshcaller have a free plan or a free tier.
What is the cheapest paid alternative to 8x8 X Series?
Of the alternatives here that publish a price, Zoom Phone starts lowest, at $10/user/mo.
8x8 X Series vs Each Alternative
| # | Tool | Free plan | Paid from | Business phone service | Video meetings | SMS messaging | Contact center | Score |
|---|---|---|---|---|---|---|---|---|
| not scored | 8x8 X Series | No | — | Yes | Yes | Yes | Yes | — |
| not scored | Amazon Connect | No | — | — | — | — | — | — |
| 2 | Genesys Cloud CX | No | $75/user/mo | — | — | — | — | 4.0 |
| 3 | NICE CXone | No | — | — | — | — | — | 4.0 |
| 4 | Talkdesk CX Cloud | No | $85/user/mo | — | — | — | — | 3.8 |
| 5 | Vonage Contact Center | No | — | — | — | — | — | 2.8 |
| 6 | Avaya Experience Platform | No | $48/user/mo | — | — | — | — | 4.0 |
| 7 | Twilio Flex | No | — | — | — | — | — | 4.0 |
| not scored | Sangoma Business Communications | — | — | Yes | Yes | Yes | Yes | — |
| 10 | Microsoft Teams | Yes | — | — | — | — | — | 4.0 |
| 11 | GoTo Connect | No | — | — | — | — | — | 2.8 |
| 12 | 3CX | Yes | — | — | — | — | — | 5.0 |
| 13 | Freshcaller | Yes | $15/user/mo | — | — | — | — | 6.0 |
| 14 | RingCentral RingEX | No | $19.99/user/mo | — | — | — | — | 5.0 |
| 15 | Zoom Phone | No | $10/user/mo | — | — | — | — | 4.0 |
| 16 | Nextiva | — | $15/user/mo | — | — | — | — | 4.0 |
Head-to-Head
- 8x8 X Series vs Amazon Connect
- 8x8 X Series vs Genesys Cloud CX
- 8x8 X Series vs NICE CXone
- 8x8 X Series vs Talkdesk CX Cloud
- 8x8 X Series vs Vonage Contact Center
- 8x8 X Series vs Avaya Experience Platform
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026