Amazon Connect vs 8x8 X Series

Amazon Connect—Visit 8X8x8 X Series—Visit

Amazon Connect #1 in Cloud Communication Platform —/10 Paid ✓ 0 of 4 features Visit Amazon Connect

vs

8X 8x8 X Series #8 in Cloud Communication Platform —/10 Pricing on request ✓ 4 of 4 features Contact 8x8

• Amazon Connect fits best

  Large teams needing an omnichannel contact center

• 8x8 X Series fits best

  Teams seeking unified communications with contact-center

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Side by side

Feature	Amazon Connect —/10 Visit ↗	8X8x8 X Series —/10 Visit ↗
At a glance
Editor score	—	—
Ranking	#1 in Cloud Communication Platform	#8 in Cloud Communication Platform
Best for	Large teams needing an omnichannel contact center	Teams seeking unified communications with contact-center
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, iOS, Android
Support	Docs	Docs
Integrations	6 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Amazon Connect 0/4 · 8x8 X Series 4/4
Business phone service	Not published	✓ (best)
Video meetings	Not published	✓ (best)
SMS messaging	Not published	✓ (best)
Contact center	Not published	✓ (best)
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Multichannel
Our review
Pros	Handles voice, chat, SMS, web calling and video, tasks, and email Combines configurable routing, outbound campaigns, and workforce scheduling Pairs analytics and recording with an agent workspace and customer profiles	Combines business calling, meetings, team chat, and SMS/MMS. Adds voice and digital-channel contact-center routing on eligible tiers. Works across web, desktop, and mobile with business-system integrations.
Cons	Paid usage is billed by channel rather than through per-user plans Its broad feature set may exceed the needs of teams with simpler contact flows Support channels listed include documentation	Contact-center features and channels vary by plan. Pricing is sales-led, so comparing costs requires a sales conversation. No free plan is offered.
Our verdict	Amazon Connect is AWS’s cloud contact center service for organizations managing customer interactions across voice, chat, SMS, web calling and video, tasks, and email. Its feature set is aimed at teams that need more than call handling:… Read the review →	8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows,… Read the review →

Strengths and trade-offs

• Amazon Connect — where it wins

  • Handles voice, chat, SMS, web calling and video, tasks, and email
  • Combines configurable routing, outbound campaigns, and workforce scheduling
  • Pairs analytics and recording with an agent workspace and customer profiles

  Where it doesn't

  • Paid usage is billed by channel rather than through per-user plans
  • Its broad feature set may exceed the needs of teams with simpler contact flows
  • Support channels listed include documentation

• 8x8 X Series — where it wins

  • Combines business calling, meetings, team chat, and SMS/MMS.
  • Adds voice and digital-channel contact-center routing on eligible tiers.
  • Works across web, desktop, and mobile with business-system integrations.

  Where it doesn't

  • Contact-center features and channels vary by plan.
  • Pricing is sales-led, so comparing costs requires a sales conversation.
  • No free plan is offered.

• Amazon Connect—/10 · Paid

  Broad omnichannel contact handling and workforce tools, with usage-based channel billing.

  Visit Amazon ConnectFull verdict →
• 8X8x8 X Series—/10 · Pricing on request

  A broad cloud communications suite, with contact-center tools available on eligible tiers.

  Contact 8x8Full verdict →