Talkdesk CX Cloud vs 8x8 X Series

Talkdesk CX Cloud3.8Visit 8X8x8 X Series—Visit

Higher score Talkdesk CX Cloud #4 in Cloud Communication Platform 3.8/10 From $85/user/mo ✓ 0 of 4 features Visit Talkdesk

vs

8X 8x8 X Series #8 in Cloud Communication Platform —/10 Pricing on request ✓ 4 of 4 features Contact 8x8

• Talkdesk CX Cloud fits best

  Mid-market and enterprise contact centers

• 8x8 X Series fits best

  Teams seeking unified communications with contact-center

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Side by side

Feature	Talkdesk CX Cloud 3.8/10 Visit ↗	8X8x8 X Series —/10 Visit ↗
At a glance
Editor score	3.8	—
Ranking	#4 in Cloud Communication Platform	#8 in Cloud Communication Platform
Best for	Mid-market and enterprise contact centers	Teams seeking unified communications with contact-center
Pricing model	Paid	Paid
Starting price	$85/user/mo	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Integrations	70+ integrations	8 integrations
Built for	Enterprise, Mid-market	Small business, Mid-market, Enterprise
Features Talkdesk CX Cloud 0/4 · 8x8 X Series 4/4
Business phone service	Not published	✓ (best)
Video meetings	Not published	✓ (best)
SMS messaging	Not published	✓ (best)
Contact center	Not published	✓ (best)
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Multichannel
Our review
Pros	Combines voice and digital channels with routing and outbound engagement Elite adds workforce management, scheduling and performance management Includes quality management, recording, dashboards and business intelligence	Combines business calling, meetings, team chat, and SMS/MMS. Adds voice and digital-channel contact-center routing on eligible tiers. Works across web, desktop, and mobile with business-system integrations.
Cons	Digital Essentials does not include voice engagement The listed editions require a minimum three-year commitment Additional telephony and usage fees may apply	Contact-center features and channels vary by plan. Pricing is sales-led, so comparing costs requires a sales conversation. No free plan is offered.
Our verdict	Talkdesk CX Cloud brings voice and digital customer engagement, routing, outbound engagement, workforce management, quality management and AI automation into a cloud contact center platform. It is aimed at enterprise and mid-market… Read the review →	8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows,… Read the review →

Strengths and trade-offs

• Talkdesk CX Cloud — where it wins

  • Combines voice and digital channels with routing and outbound engagement
  • Elite adds workforce management, scheduling and performance management
  • Includes quality management, recording, dashboards and business intelligence

  Where it doesn't

  • Digital Essentials does not include voice engagement
  • The listed editions require a minimum three-year commitment
  • Additional telephony and usage fees may apply

• 8x8 X Series — where it wins

  • Combines business calling, meetings, team chat, and SMS/MMS.
  • Adds voice and digital-channel contact-center routing on eligible tiers.
  • Works across web, desktop, and mobile with business-system integrations.

  Where it doesn't

  • Contact-center features and channels vary by plan.
  • Pricing is sales-led, so comparing costs requires a sales conversation.
  • No free plan is offered.

• Talkdesk CX Cloud3.8/10 · From $85/user/mo

  Talkdesk CX Cloud combines voice, digital engagement, routing and workforce tools.

  Visit TalkdeskFull verdict →
• 8X8x8 X Series—/10 · Pricing on request

  A broad cloud communications suite, with contact-center tools available on eligible tiers.

  Contact 8x8Full verdict →