8x8 X Series
Cloud communications for calling, meetings, messaging, and contact center.
At a glance
- Editor scoreNot yet scored
- PricingPricing on request
- Best forTeams seeking unified communications with contact-center
- Free planNo
- Business phone serviceYes
- Facts checked24 Sep 2026
Where it wins
- Combines business calling, meetings, team chat, and SMS/MMS.
- Adds voice and digital-channel contact-center routing on eligible tiers.
- Works across web, desktop, and mobile with business-system integrations.
Where it doesn't
- Contact-center features and channels vary by plan.
- Pricing is sales-led, so comparing costs requires a sales conversation.
- No free plan is offered.
Our verdict on 8x8 X Series
8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows, macOS, iOS, and Android. The product is aimed at organizations that want a shared communications environment across teams and locations, from small businesses through enterprise. It is a fit for buyers seeking both everyday employee communications and contact-center functions, rather than a standalone meeting or messaging tool.
Contact-center scope depends on the tier: eligible plans add voice and digital-channel routing, interactive voice response, and call or contact-center analytics. The vendor describes support for mixing licenses to match user needs, which may suit organizations with different requirements across roles or locations. Buyers should map the channels and routing capabilities they need to the licenses available for their teams before choosing; the suite's breadth does not mean every user receives the same contact-center feature set.
Integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Zendesk, NetSuite, Okta, Active Directory, and Office 365. These connections make X Series relevant to businesses already working with those communication, customer-management, and identity systems. Pricing is contact-sales, and there is no free plan, so organizations should expect to discuss requirements with 8x8 rather than select a free tier. Choose X Series if you want calling, meetings, messaging, and contact-center options in one cloud suite and can evaluate tier-specific scope. If your need is limited to one channel or a self-service free option, a narrower product may be a better fit.
8x8 X Series pricing
8x8 X Series fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Business phone service | Yes |
| Video meetings | Yes |
| SMS messaging | Yes |
| Contact center | Yes |
| Included minutes | Not verified |
| Supported channels | Multichannel |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Microsoft Teams, Salesforce, Microsoft Dynamics 365, Zendesk, NetSuite, Okta … |
| Pricing | Pricing on request |
| Website | 8x8.com |
| Facts checked | 24 Sep 2026 |
8x8 X Series integrations
8x8 X Series lists 8 integrations on its own site.
- Microsoft Teams
- Salesforce
- Microsoft Dynamics 365
- Zendesk
- NetSuite
- Okta
- Active Directory
- Office 365
Alternatives to 8x8 X Series
- Amazon ConnectBroad omnichannel contact handling and workforce tools, with usage-based channel billing.—
- Genesys Cloud CXA broad omnichannel contact-center suite for organizations that need voice, digital and workforce tools.4.0
- NICE CXoneNICE CXone suits enterprises that need AI-assisted routing across voice and digital channels.4.0
See all 8x8 X Series alternatives →
8x8 X Series vs the competition
- 8x8 X Series vs Amazon Connect
- 8x8 X Series vs Genesys Cloud CX
- 8x8 X Series vs NICE CXone
- 8x8 X Series vs Talkdesk CX Cloud
- 8x8 X Series vs Vonage Contact Center
- 8x8 X Series vs Avaya Experience Platform
Compare 8x8 X Series with any tool side by side →
Used 8x8 X Series? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used 8x8 X Series for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · your e-mail is never shown · read by an editor before it appears
Featured on iTechGuides
8x8 X Series is listed in our Cloud Communication Platform directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/8x8-x-series/"><img src="https://www.itechguides.com/best/badge/8x8-x-series.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes a score or a verdict. How we rank.