Vonage Contact Center vs 8x8 X Series

Vonage Contact Center2.8Visit 8X8x8 X Series—Visit

Higher score Vonage Contact Center #5 in Cloud Communication Platform 2.8/10 Pricing on request ✓ 0 of 4 features Visit Vonage

vs

8X 8x8 X Series #8 in Cloud Communication Platform —/10 Pricing on request ✓ 4 of 4 features Contact 8x8

• Vonage Contact Center fits best

  Mid-market and enterprise contact centers

• 8x8 X Series fits best

  Teams seeking unified communications with contact-center

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Side by side

Feature	Vonage Contact Center 2.8/10 Visit ↗	8X8x8 X Series —/10 Visit ↗
At a glance
Editor score	2.8	—
Ranking	#5 in Cloud Communication Platform	#8 in Cloud Communication Platform
Best for	Mid-market and enterprise contact centers	Teams seeking unified communications with contact-center
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, iOS, Android
Integrations	4 integrations	8 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Vonage Contact Center 0/4 · 8x8 X Series 4/4
Business phone service	Not published	✓ (best)
Video meetings	Not published	✓ (best)
SMS messaging	Not published	✓ (best)
Contact center	Not published	✓ (best)
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Multichannel
Our review
Pros	Combines IVR, skills-based routing and an outbound dialer. Supports omnichannel interactions alongside voice. Premium adds dynamic routing, queued callbacks and whisper coaching.	Combines business calling, meetings, team chat, and SMS/MMS. Adds voice and digital-channel contact-center routing on eligible tiers. Works across web, desktop, and mobile with business-system integrations.
Cons	Plans are quote-based, so costs are not listed. Workforce management is an add-on rather than a standard plan feature. Integrations listed are Salesforce, Microsoft Teams, Microsoft Dynamics and ServiceNow.	Contact-center features and channels vary by plan. Pricing is sales-led, so comparing costs requires a sales conversation. No free plan is offered.
Our verdict	Vonage Contact Center is a cloud-based contact center platform for mid-market and enterprise organizations handling customer interactions across voice and digital channels. Its capabilities cover inbound routing, outbound calling and… Read the review →	8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows,… Read the review →

Strengths and trade-offs

• Vonage Contact Center — where it wins

  • Combines IVR, skills-based routing and an outbound dialer.
  • Supports omnichannel interactions alongside voice.
  • Premium adds dynamic routing, queued callbacks and whisper coaching.

  Where it doesn't

  • Plans are quote-based, so costs are not listed.
  • Workforce management is an add-on rather than a standard plan feature.
  • Integrations listed are Salesforce, Microsoft Teams, Microsoft Dynamics and ServiceNow.

• 8x8 X Series — where it wins

  • Combines business calling, meetings, team chat, and SMS/MMS.
  • Adds voice and digital-channel contact-center routing on eligible tiers.
  • Works across web, desktop, and mobile with business-system integrations.

  Where it doesn't

  • Contact-center features and channels vary by plan.
  • Pricing is sales-led, so comparing costs requires a sales conversation.
  • No free plan is offered.

• Vonage Contact Center2.8/10 · Pricing on request

  A cloud contact center with voice routing, outbound dialing and omnichannel handling.

  Visit VonageFull verdict →
• 8X8x8 X Series—/10 · Pricing on request

  A broad cloud communications suite, with contact-center tools available on eligible tiers.

  Contact 8x8Full verdict →