Vonage Contact Center vs Avaya Experience Platform

Vonage Contact Center2.8Visit Avaya Experience Platform4.0Visit

Vonage Contact Center #5 in Cloud Communication Platform 2.8/10 Pricing on request ✓ 0 of 4 features Visit Vonage

vs

Higher score Avaya Experience Platform #6 in Cloud Communication Platform 4.0/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya

• Vonage Contact Center fits best

  Mid-market and enterprise contact centers

• Avaya Experience Platform fits best

  Mid-market and enterprise contact centers

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature	Vonage Contact Center 2.8/10 Visit ↗	Avaya Experience Platform 4.0/10 Visit ↗
At a glance
Editor score	2.8	4.0
Ranking	#5 in Cloud Communication Platform	#6 in Cloud Communication Platform
Best for	Mid-market and enterprise contact centers	Mid-market and enterprise contact centers
Pricing model	Paid	Paid
Starting price	Not published	$48/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Integrations	4 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Vonage Contact Center 0/4 · Avaya Experience Platform 0/4
Business phone service	Not published	Not published
Video meetings	Not published	Not published
SMS messaging	Not published	Not published
Contact center	Not published	Not published
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Not published
Our review
Pros	Combines IVR, skills-based routing and an outbound dialer. Supports omnichannel interactions alongside voice. Premium adds dynamic routing, queued callbacks and whisper coaching.	Handles voice, email, chat, and messaging in one agent desktop Connects agent workflows with Salesforce, Dynamics 365, and ServiceNow Combines routing with workforce forecasting and outbound campaigns
Cons	Plans are quote-based, so costs are not listed. Workforce management is an add-on rather than a standard plan feature. Integrations listed are Salesforce, Microsoft Teams, Microsoft Dynamics and ServiceNow.	All Media costs $125 per user monthly Published rates use a 200–399 concurrent-user basis and three-year term Avaya announced a 200-agent monthly minimum for AXP cloud service
Our verdict	Vonage Contact Center is a cloud-based contact center platform for mid-market and enterprise organizations handling customer interactions across voice and digital channels. Its capabilities cover inbound routing, outbound calling and… Read the review →	Avaya Experience Platform is contact center software for organizations handling customer conversations across voice and digital channels. Its browser-based desktop gives agents and supervisors a shared workspace, while workflow tools… Read the review →

Strengths and trade-offs

• Vonage Contact Center — where it wins

  • Combines IVR, skills-based routing and an outbound dialer.
  • Supports omnichannel interactions alongside voice.
  • Premium adds dynamic routing, queued callbacks and whisper coaching.

  Where it doesn't

  • Plans are quote-based, so costs are not listed.
  • Workforce management is an add-on rather than a standard plan feature.
  • Integrations listed are Salesforce, Microsoft Teams, Microsoft Dynamics and ServiceNow.

• Avaya Experience Platform — where it wins

  • Handles voice, email, chat, and messaging in one agent desktop
  • Connects agent workflows with Salesforce, Dynamics 365, and ServiceNow
  • Combines routing with workforce forecasting and outbound campaigns

  Where it doesn't

  • All Media costs $125 per user monthly
  • Published rates use a 200–399 concurrent-user basis and three-year term
  • Avaya announced a 200-agent monthly minimum for AXP cloud service

• Vonage Contact Center2.8/10 · Pricing on request

  A cloud contact center with voice routing, outbound dialing and omnichannel handling.

  Visit VonageFull verdict →
• Avaya Experience Platform4.0/10 · From $48/user/mo

  An omnichannel contact center with workforce tools, priced from $48 per user monthly.

  Visit AvayaFull verdict →