Avaya Experience Platform vs 8x8 X Series

Avaya Experience Platform4.0Visit 8X8x8 X Series—Visit

Higher score Avaya Experience Platform #6 in Cloud Communication Platform 4.0/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya

vs

8X 8x8 X Series #8 in Cloud Communication Platform —/10 Pricing on request ✓ 4 of 4 features Contact 8x8

• Avaya Experience Platform fits best

  Mid-market and enterprise contact centers

• 8x8 X Series fits best

  Teams seeking unified communications with contact-center

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Side by side

Feature	Avaya Experience Platform 4.0/10 Visit ↗	8X8x8 X Series —/10 Visit ↗
At a glance
Editor score	4.0	—
Ranking	#6 in Cloud Communication Platform	#8 in Cloud Communication Platform
Best for	Mid-market and enterprise contact centers	Teams seeking unified communications with contact-center
Pricing model	Paid	Paid
Starting price	$48/user/mo	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, iOS, Android
Support	Docs	Docs
Integrations	6 integrations	8 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · 8x8 X Series 4/4
Business phone service	Not published	✓ (best)
Video meetings	Not published	✓ (best)
SMS messaging	Not published	✓ (best)
Contact center	Not published	✓ (best)
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Multichannel
Our review
Pros	Handles voice, email, chat, and messaging in one agent desktop Connects agent workflows with Salesforce, Dynamics 365, and ServiceNow Combines routing with workforce forecasting and outbound campaigns	Combines business calling, meetings, team chat, and SMS/MMS. Adds voice and digital-channel contact-center routing on eligible tiers. Works across web, desktop, and mobile with business-system integrations.
Cons	All Media costs $125 per user monthly Published rates use a 200–399 concurrent-user basis and three-year term Avaya announced a 200-agent monthly minimum for AXP cloud service	Contact-center features and channels vary by plan. Pricing is sales-led, so comparing costs requires a sales conversation. No free plan is offered.
Our verdict	Avaya Experience Platform is contact center software for organizations handling customer conversations across voice and digital channels. Its browser-based desktop gives agents and supervisors a shared workspace, while workflow tools… Read the review →	8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows,… Read the review →

Strengths and trade-offs

• Avaya Experience Platform — where it wins

  • Handles voice, email, chat, and messaging in one agent desktop
  • Connects agent workflows with Salesforce, Dynamics 365, and ServiceNow
  • Combines routing with workforce forecasting and outbound campaigns

  Where it doesn't

  • All Media costs $125 per user monthly
  • Published rates use a 200–399 concurrent-user basis and three-year term
  • Avaya announced a 200-agent monthly minimum for AXP cloud service

• 8x8 X Series — where it wins

  • Combines business calling, meetings, team chat, and SMS/MMS.
  • Adds voice and digital-channel contact-center routing on eligible tiers.
  • Works across web, desktop, and mobile with business-system integrations.

  Where it doesn't

  • Contact-center features and channels vary by plan.
  • Pricing is sales-led, so comparing costs requires a sales conversation.
  • No free plan is offered.

• Avaya Experience Platform4.0/10 · From $48/user/mo

  An omnichannel contact center with workforce tools, priced from $48 per user monthly.

  Visit AvayaFull verdict →
• 8X8x8 X Series—/10 · Pricing on request

  A broad cloud communications suite, with contact-center tools available on eligible tiers.

  Contact 8x8Full verdict →