NICE CXone vs 8x8 X Series

NICE CXone4.0Visit 8X8x8 X Series—Visit

Higher score NICE CXone #3 in Cloud Communication Platform 4.0/10 From $110/mo ✓ 0 of 4 features Visit NICE CXone

vs

8X 8x8 X Series #8 in Cloud Communication Platform —/10 Pricing on request ✓ 4 of 4 features Contact 8x8

• NICE CXone fits best

  Enterprises prioritizing AI-assisted contact handling

• 8x8 X Series fits best

  Teams seeking unified communications with contact-center

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Side by side

Feature	NICE CXone 4.0/10 Visit ↗	8X8x8 X Series —/10 Visit ↗
At a glance
Editor score	4.0	—
Ranking	#3 in Cloud Communication Platform	#8 in Cloud Communication Platform
Best for	Enterprises prioritizing AI-assisted contact handling	Teams seeking unified communications with contact-center
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, iOS, Android
Support	Community, Docs	Docs
Integrations	200+ integrations	8 integrations
Built for	Enterprise, Mid-market	Small business, Mid-market, Enterprise
Features NICE CXone 0/4 · 8x8 X Series 4/4
Business phone service	Not published	✓ (best)
Video meetings	Not published	✓ (best)
SMS messaging	Not published	✓ (best)
Contact center	Not published	✓ (best)
Specs
Included minutes	Not published	Not published
Supported channels	Not published	Multichannel
Our review
Pros	AI routing, self-service agents and workflow orchestration Voice, digital, WhatsApp and SMS channels with omnichannel routing Recording, compliance controls, analytics and automated summaries	Combines business calling, meetings, team chat, and SMS/MMS. Adds voice and digital-channel contact-center routing on eligible tiers. Works across web, desktop, and mobile with business-system integrations.
Cons	No free plan; entry pricing starts at $110 per agent monthly Cloud deployment only, which limits deployment choices AI routing and outbound engagement are listed in the $249 Ultimate Suite	Contact-center features and channels vary by plan. Pricing is sales-led, so comparing costs requires a sales conversation. No free plan is offered.
Our verdict	NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings together voice and digital interactions, omnichannel routing, AI-based agent and resource matching, self-service and proactive AI… Read the review →	8x8 X Series brings business telephony, video and audio meetings, team messaging, SMS/MMS, and contact-center capabilities into a cloud communications suite. Its 8x8 Work apps support calling, messaging, and meetings across web, Windows,… Read the review →

Strengths and trade-offs

• NICE CXone — where it wins

  • AI routing, self-service agents and workflow orchestration
  • Voice, digital, WhatsApp and SMS channels with omnichannel routing
  • Recording, compliance controls, analytics and automated summaries

  Where it doesn't

  • No free plan; entry pricing starts at $110 per agent monthly
  • Cloud deployment only, which limits deployment choices
  • AI routing and outbound engagement are listed in the $249 Ultimate Suite

• 8x8 X Series — where it wins

  • Combines business calling, meetings, team chat, and SMS/MMS.
  • Adds voice and digital-channel contact-center routing on eligible tiers.
  • Works across web, desktop, and mobile with business-system integrations.

  Where it doesn't

  • Contact-center features and channels vary by plan.
  • Pricing is sales-led, so comparing costs requires a sales conversation.
  • No free plan is offered.

• NICE CXone4.0/10 · From $110/mo

  NICE CXone suits enterprises that need AI-assisted routing across voice and digital channels.

  Visit NICE CXoneFull verdict →
• 8X8x8 X Series—/10 · Pricing on request

  A broad cloud communications suite, with contact-center tools available on eligible tiers.

  Contact 8x8Full verdict →