xMatters vs Rootly

xMatters9.0Visit Rootly8.9Visit

Higher score xMatters #4 in Incident Management Software 9.0/10 Free plan Free plan✓ 1 of 5 features Visit xMatters

vs

Rootly #5 in Incident Management Software 8.9/10 14-day trial Free trial✓ 1 of 5 features Visit Rootly

• xMatters fits best

  Established teams coordinating global incident response

• Rootly fits best

  Teams wanting modern workflows and many integrations

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Side by side

Feature	xMatters 9.0/10 Visit ↗	Rootly 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#4 in Incident Management Software	#5 in Incident Management Software
Best for	Established teams coordinating global incident response	Teams wanting modern workflows and many integrations
Pricing model	Free plan + paid	Paid
Starting price	$15/user/mo (best)	$20/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Community, Docs · 24/7	Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML	SOC 2, GDPR, HIPAA, SSO/SAML
Integrations	200+ integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features xMatters 1/5 · Rootly 1/5
Escalation policies	✓	✓
Post-incident reviews	Not checked yet	Not checked yet
Status pages	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Audit logs	Not checked yet	Not checked yet
Specs
Incident retention	Not checked yet	Not checked yet
Our review
Pros	Global on-call schedules, rotating shifts, and escalation policies Automated notifications, ticketing, and remediation workflows Incident timelines, collaboration channels, and post-incident reports	Coordinates on-call, escalation, incident workflows, and follow-up tasks. Supports response actions through Slack and Microsoft Teams. Includes status pages, retrospectives, and AI incident features.
Cons	Advanced is required for post-incident reports and public status pages Starter is priced at $15 per user per month with annual billing Plan access varies, so teams need to check feature availability before upgrading	Incident Response and On-Call Essentials are separate $20/user/month plans. Enterprise pricing is custom. No perpetual free plan; the trial typically lasts two weeks.
Our verdict	xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and gives teams schedules, escalation policies, an incident console, and collaboration channels. Its focus… Read the review →	Rootly is a cloud incident management platform for engineering teams coordinating operational incidents. It combines alert routing and on-call schedules with escalation policies, incident workflows, response roles, action-item tracking,… Read the review →

Strengths and trade-offs

• xMatters — where it wins

  • Global on-call schedules, rotating shifts, and escalation policies
  • Automated notifications, ticketing, and remediation workflows
  • Incident timelines, collaboration channels, and post-incident reports

  Where it doesn't

  • Advanced is required for post-incident reports and public status pages
  • Starter is priced at $15 per user per month with annual billing
  • Plan access varies, so teams need to check feature availability before upgrading

• Rootly — where it wins

  • Coordinates on-call, escalation, incident workflows, and follow-up tasks.
  • Supports response actions through Slack and Microsoft Teams.
  • Includes status pages, retrospectives, and AI incident features.

  Where it doesn't

  • Incident Response and On-Call Essentials are separate $20/user/month plans.
  • Enterprise pricing is custom.
  • No perpetual free plan; the trial typically lasts two weeks.

• xMatters9.0/10 · Free plan

  A global on-call and incident response platform with automation, collaboration, and reporting.

  Visit xMattersFull verdict →
• Rootly8.9/10 · 14-day trial

  Rootly brings on-call, incident coordination, status pages, and retrospectives into one platform.

  Visit RootlyFull verdict →