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Head-to-head · Incident Management Software

Rootly vs ITOC360

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Rootly #5 in Incident Management Software 8.9/10 14-day trial Free trial✓ 1 of 5 features Visit Rootly
ITOC360 #7 in Incident Management Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 5 of 5 features Visit ITOC360

Rootly leads on 0 checks, ITOC360 on 2, and 5 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRootly · 8.9/10
  • Lowest starting priceITOC360 · $12/user/mo
  • Free planonly ITOC360
  • Free trialboth
  • Most featuresITOC360 · 5 of 5

Rootly scores higher on our rubric for incident management software: 8.9 against 8.7 out of 10; our editors rank them #5 and #7.

ITOC360 offers free plan; Rootly doesn't. ITOC360 is cheaper to start at $12/user/mo against $20/user/mo.

Rootly is the better fit for teams wanting modern workflows and many integrations. ITOC360 is the better fit for budget-conscious teams needing full alert operations.

  • Rootly fits best

    Teams wanting modern workflows and many integrations

  • ITOC360 fits best

    Budget-conscious teams needing full alert operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Rootly 8.9/10 Visit ↗ ITOC360 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Incident Management Software #7 in Incident Management Software
Best for Teams wanting modern workflows and many integrations Budget-conscious teams needing full alert operations
Pricing model Paid Free plan + paid
Starting price $20/user/mo $12/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days 14 days
Free trial length 14 days 14 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 10 integrations 12 integrations
Features Rootly 1/5 · ITOC360 5/5
Escalation policies ✓ ✓
Post-incident reviews Not checked yet ✓ (best)
Status pages Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Audit logs Not checked yet ✓ (best)
Specs
Incident retention Not checked yet Not checked yet
Our review
Pros
  • Coordinates on-call, escalation, incident workflows, and follow-up tasks.
  • Supports response actions through Slack and Microsoft Teams.
  • Includes status pages, retrospectives, and AI incident features.
  • Correlates, groups, and suppresses noisy alerts before routing incidents.
  • Combines on-call schedules, escalation policies, and multi-channel notifications.
  • Includes remediation workflows, postmortem timelines, and mobile triage.
Cons
  • Incident Response and On-Call Essentials are separate $20/user/month plans.
  • Enterprise pricing is custom.
  • No perpetual free plan; the trial typically lasts two weeks.
  • Free plan is limited to one user and 50 SMS plus 5 voice calls monthly.
  • Foundation caps teams at 10 users and includes 3-month data retention.
  • Platform coverage does not include an API.
Our verdict

Rootly is a cloud incident management platform for engineering teams coordinating operational incidents. It combines alert routing and on-call schedules with escalation policies, incident workflows, response roles, action-item tracking,…

Read the review →

ITOC360 is an incident management and orchestration platform for DevOps, SRE, NOC, and IT operations teams. It brings monitoring alerts into a workflow for routing, escalation, responder coordination, and incident records through…

Read the review →
  1. RootlyIncident Management Software 8.914-day trial
  2. ITOC360Incident Management Software 8.7Free plan · 14-day trial

Strengths and trade-offs

  • Rootly — where it wins

    • Coordinates on-call, escalation, incident workflows, and follow-up tasks.
    • Supports response actions through Slack and Microsoft Teams.
    • Includes status pages, retrospectives, and AI incident features.

    Where it doesn't

    • Incident Response and On-Call Essentials are separate $20/user/month plans.
    • Enterprise pricing is custom.
    • No perpetual free plan; the trial typically lasts two weeks.

  • ITOC360 — where it wins

    • Correlates, groups, and suppresses noisy alerts before routing incidents.
    • Combines on-call schedules, escalation policies, and multi-channel notifications.
    • Includes remediation workflows, postmortem timelines, and mobile triage.

    Where it doesn't

    • Free plan is limited to one user and 50 SMS plus 5 voice calls monthly.
    • Foundation caps teams at 10 users and includes 3-month data retention.
    • Platform coverage does not include an API.
  • Rootly8.9/10 · 14-day trial

    Rootly brings on-call, incident coordination, status pages, and retrospectives into one platform.

    Visit RootlyFull verdict →
  • ITOC3608.7/10 · Free plan · 14-day trial

    Full alert operations, with a free entry point and paid plans from $12 per user monthly.

    Visit ITOC360Full verdict →

More comparisons

All incident management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update