incident.io vs Rootly

incident.io9.1Visit Rootly8.9Visit

Higher score incident.io #3 in Incident Management Software 9.1/10 Free plan Free plan✓ 1 of 5 features Visit incident.io

vs

Rootly #5 in Incident Management Software 8.9/10 14-day trial Free trial✓ 1 of 5 features Visit Rootly

• incident.io fits best

  Teams coordinating incidents in Slack or Teams

• Rootly fits best

  Teams wanting modern workflows and many integrations

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Side by side

Feature	incident.io 9.1/10 Visit ↗	Rootly 8.9/10 Visit ↗
At a glance
Editor score	9.1	8.9
Ranking	#3 in Incident Management Software	#5 in Incident Management Software
Best for	Teams coordinating incidents in Slack or Teams	Teams wanting modern workflows and many integrations
Pricing model	Free plan + paid	Paid
Starting price	—	$20/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Community, Docs	Docs · 24/7
Compliance	SOC 2, GDPR	SOC 2, GDPR, HIPAA, SSO/SAML
Integrations	100+ integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features incident.io 1/5 · Rootly 1/5
Escalation policies	✓	✓
Post-incident reviews	Not checked yet	Not checked yet
Status pages	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Audit logs	Not checked yet	Not checked yet
Specs
Incident retention	Not checked yet	Not checked yet
Our review
Pros	Coordinates incidents in Slack and Microsoft Teams Combines on-call schedules, alert routing, and escalation paths Includes status pages, post-incident workflows, and AI assistance	Coordinates on-call, escalation, incident workflows, and follow-up tasks. Supports response actions through Slack and Microsoft Teams. Includes status pages, retrospectives, and AI incident features.
Cons	The Basic plan supports Slack or Teams, not both Multi-team on-call and workflows are in the paid Team plan On-call alerting is a separately priced add-on on Team and Pro	Incident Response and On-Call Essentials are separate $20/user/month plans. Enterprise pricing is custom. No perpetual free plan; the trial typically lasts two weeks.
Our verdict	incident.io brings incident coordination, on-call scheduling, alert routing, status pages, and post-incident reviews into a platform for engineering and operations teams. Its defining fit is for teams that coordinate response in Slack or… Read the review →	Rootly is a cloud incident management platform for engineering teams coordinating operational incidents. It combines alert routing and on-call schedules with escalation policies, incident workflows, response roles, action-item tracking,… Read the review →

Strengths and trade-offs

• incident.io — where it wins

  • Coordinates incidents in Slack and Microsoft Teams
  • Combines on-call schedules, alert routing, and escalation paths
  • Includes status pages, post-incident workflows, and AI assistance

  Where it doesn't

  • The Basic plan supports Slack or Teams, not both
  • Multi-team on-call and workflows are in the paid Team plan
  • On-call alerting is a separately priced add-on on Team and Pro

• Rootly — where it wins

  • Coordinates on-call, escalation, incident workflows, and follow-up tasks.
  • Supports response actions through Slack and Microsoft Teams.
  • Includes status pages, retrospectives, and AI incident features.

  Where it doesn't

  • Incident Response and On-Call Essentials are separate $20/user/month plans.
  • Enterprise pricing is custom.
  • No perpetual free plan; the trial typically lasts two weeks.

• incident.io9.1/10 · Free plan

  A chat-native incident platform with on-call, workflows, status pages, and postmortems.

  Visit incident.ioFull verdict →
• Rootly8.9/10 · 14-day trial

  Rootly brings on-call, incident coordination, status pages, and retrospectives into one platform.

  Visit RootlyFull verdict →