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Head-to-head · Incident Management Software

PagerDuty vs incident.io

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score PagerDuty #2 in Incident Management Software 9.3/10 Free plan · 14-day trial Free planFree trial✓ 1 of 5 features Visit PagerDuty
incident.io #3 in Incident Management Software 9.1/10 Free plan Free plan✓ 1 of 5 features Visit incident.io

PagerDuty leads on 0 checks, incident.io on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePagerDuty · 9.3/10
  • Free planboth
  • Free trialonly PagerDuty

PagerDuty scores higher on our rubric for incident management software: 9.3 against 9.1 out of 10; our editors rank them #2 and #3.

PagerDuty is the better fit for mature teams needing extensive integrations. incident.io is the better fit for teams coordinating incidents in Slack or Teams.

  • PagerDuty fits best

    Mature teams needing extensive integrations

  • incident.io fits best

    Teams coordinating incidents in Slack or Teams

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Side by side

Feature PagerDuty 9.3/10 Visit ↗ incident.io 9.1/10 Visit ↗
At a glance
Editor score 9.3 9.1
Ranking #2 in Incident Management Software #3 in Incident Management Software
Best for Mature teams needing extensive integrations Teams coordinating incidents in Slack or Teams
Pricing model Free plan + paid Free plan + paid
Starting price $21/user/mo —
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Docs, Community Community, Docs
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, GDPR
Integrations 750+ integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features PagerDuty 1/5 · incident.io 1/5
Escalation policies ✓ ✓
Post-incident reviews Not checked yet Not checked yet
Status pages Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Audit logs Not checked yet Not checked yet
Specs
Incident retention Not checked yet Not checked yet
Our review
Pros
  • Routes incidents through on-call schedules and escalation policies
  • 750+ integrations, including Slack, Datadog, ServiceNow, and AWS
  • Coordinates response with workflows, status pages, and post-incident reviews
  • Coordinates incidents in Slack and Microsoft Teams
  • Combines on-call schedules, alert routing, and escalation paths
  • Includes status pages, post-incident workflows, and AI assistance
Cons
  • Free plan is limited to five users, one schedule, and one escalation policy
  • Professional starts at $21 per user/month with annual billing
  • Some status-page options are add-ons or limited by plan
  • The Basic plan supports Slack or Teams, not both
  • Multi-team on-call and workflows are in the paid Team plan
  • On-call alerting is a separately priced add-on on Team and Pro
Our verdict

PagerDuty is an incident management platform for IT operations, SRE, and developer teams. It routes alerts to on-call responders using schedules and escalation policies, then supports coordination through incident workflows, integrations,…

Read the review →

incident.io brings incident coordination, on-call scheduling, alert routing, status pages, and post-incident reviews into a platform for engineering and operations teams. Its defining fit is for teams that coordinate response in Slack or…

Read the review →
  1. PagerDutyIncident Management Software 9.3Free plan · 14-day trial
  2. incident.ioIncident Management Software 9.1Free plan

Strengths and trade-offs

  • PagerDuty — where it wins

    • Routes incidents through on-call schedules and escalation policies
    • 750+ integrations, including Slack, Datadog, ServiceNow, and AWS
    • Coordinates response with workflows, status pages, and post-incident reviews

    Where it doesn't

    • Free plan is limited to five users, one schedule, and one escalation policy
    • Professional starts at $21 per user/month with annual billing
    • Some status-page options are add-ons or limited by plan

  • incident.io — where it wins

    • Coordinates incidents in Slack and Microsoft Teams
    • Combines on-call schedules, alert routing, and escalation paths
    • Includes status pages, post-incident workflows, and AI assistance

    Where it doesn't

    • The Basic plan supports Slack or Teams, not both
    • Multi-team on-call and workflows are in the paid Team plan
    • On-call alerting is a separately priced add-on on Team and Pro

More comparisons

All incident management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update