PagerDuty vs Rootly

PagerDuty9.3Visit Rootly8.9Visit

Higher score PagerDuty #2 in Incident Management Software 9.3/10 Free plan · 14-day trial Free planFree trial✓ 1 of 5 features Visit PagerDuty

vs

Rootly #5 in Incident Management Software 8.9/10 14-day trial Free trial✓ 1 of 5 features Visit Rootly

• PagerDuty fits best

  Mature teams needing extensive integrations

• Rootly fits best

  Teams wanting modern workflows and many integrations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	PagerDuty 9.3/10 Visit ↗	Rootly 8.9/10 Visit ↗
At a glance
Editor score	9.3	8.9
Ranking	#2 in Incident Management Software	#5 in Incident Management Software
Best for	Mature teams needing extensive integrations	Teams wanting modern workflows and many integrations
Pricing model	Free plan + paid	Paid
Starting price	$21/user/mo	$20/user/mo (best)
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Docs, Community	Docs · 24/7
Compliance	SOC 2, ISO 27001, PCI DSS	SOC 2, GDPR, HIPAA, SSO/SAML
Integrations	750+ integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features PagerDuty 1/5 · Rootly 1/5
Escalation policies	✓	✓
Post-incident reviews	Not checked yet	Not checked yet
Status pages	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Audit logs	Not checked yet	Not checked yet
Specs
Incident retention	Not checked yet	Not checked yet
Our review
Pros	Routes incidents through on-call schedules and escalation policies 750+ integrations, including Slack, Datadog, ServiceNow, and AWS Coordinates response with workflows, status pages, and post-incident reviews	Coordinates on-call, escalation, incident workflows, and follow-up tasks. Supports response actions through Slack and Microsoft Teams. Includes status pages, retrospectives, and AI incident features.
Cons	Free plan is limited to five users, one schedule, and one escalation policy Professional starts at $21 per user/month with annual billing Some status-page options are add-ons or limited by plan	Incident Response and On-Call Essentials are separate $20/user/month plans. Enterprise pricing is custom. No perpetual free plan; the trial typically lasts two weeks.
Our verdict	PagerDuty is an incident management platform for IT operations, SRE, and developer teams. It routes alerts to on-call responders using schedules and escalation policies, then supports coordination through incident workflows, integrations,… Read the review →	Rootly is a cloud incident management platform for engineering teams coordinating operational incidents. It combines alert routing and on-call schedules with escalation policies, incident workflows, response roles, action-item tracking,… Read the review →

Strengths and trade-offs

• PagerDuty — where it wins

  • Routes incidents through on-call schedules and escalation policies
  • 750+ integrations, including Slack, Datadog, ServiceNow, and AWS
  • Coordinates response with workflows, status pages, and post-incident reviews

  Where it doesn't

  • Free plan is limited to five users, one schedule, and one escalation policy
  • Professional starts at $21 per user/month with annual billing
  • Some status-page options are add-ons or limited by plan

• Rootly — where it wins

  • Coordinates on-call, escalation, incident workflows, and follow-up tasks.
  • Supports response actions through Slack and Microsoft Teams.
  • Includes status pages, retrospectives, and AI incident features.

  Where it doesn't

  • Incident Response and On-Call Essentials are separate $20/user/month plans.
  • Enterprise pricing is custom.
  • No perpetual free plan; the trial typically lasts two weeks.

• PagerDuty9.3/10 · Free plan · 14-day trial

  PagerDuty routes incidents to on-call responders and coordinates response across teams.

  Visit PagerDutyFull verdict →
• Rootly8.9/10 · 14-day trial

  Rootly brings on-call, incident coordination, status pages, and retrospectives into one platform.

  Visit RootlyFull verdict →