PagerDuty vs xMatters

PagerDuty9.3Visit xMatters9.0Visit

Higher score PagerDuty #2 in Incident Management Software 9.3/10 Free plan · 14-day trial Free planFree trial✓ 1 of 5 features Visit PagerDuty

vs

xMatters #4 in Incident Management Software 9.0/10 Free plan Free plan✓ 1 of 5 features Visit xMatters

• PagerDuty fits best

  Mature teams needing extensive integrations

• xMatters fits best

  Established teams coordinating global incident response

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Side by side

Feature	PagerDuty 9.3/10 Visit ↗	xMatters 9.0/10 Visit ↗
At a glance
Editor score	9.3	9.0
Ranking	#2 in Incident Management Software	#4 in Incident Management Software
Best for	Mature teams needing extensive integrations	Established teams coordinating global incident response
Pricing model	Free plan + paid	Free plan + paid
Starting price	$21/user/mo	$15/user/mo (best)
Free plan	✓	✓
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Docs, Community	Email, Phone, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001, PCI DSS	SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations	750+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features PagerDuty 1/5 · xMatters 1/5
Escalation policies	✓	✓
Post-incident reviews	Not checked yet	Not checked yet
Status pages	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Audit logs	Not checked yet	Not checked yet
Specs
Incident retention	Not checked yet	Not checked yet
Our review
Pros	Routes incidents through on-call schedules and escalation policies 750+ integrations, including Slack, Datadog, ServiceNow, and AWS Coordinates response with workflows, status pages, and post-incident reviews	Global on-call schedules, rotating shifts, and escalation policies Automated notifications, ticketing, and remediation workflows Incident timelines, collaboration channels, and post-incident reports
Cons	Free plan is limited to five users, one schedule, and one escalation policy Professional starts at $21 per user/month with annual billing Some status-page options are add-ons or limited by plan	Advanced is required for post-incident reports and public status pages Starter is priced at $15 per user per month with annual billing Plan access varies, so teams need to check feature availability before upgrading
Our verdict	PagerDuty is an incident management platform for IT operations, SRE, and developer teams. It routes alerts to on-call responders using schedules and escalation policies, then supports coordination through incident workflows, integrations,… Read the review →	xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and gives teams schedules, escalation policies, an incident console, and collaboration channels. Its focus… Read the review →

Strengths and trade-offs

• PagerDuty — where it wins

  • Routes incidents through on-call schedules and escalation policies
  • 750+ integrations, including Slack, Datadog, ServiceNow, and AWS
  • Coordinates response with workflows, status pages, and post-incident reviews

  Where it doesn't

  • Free plan is limited to five users, one schedule, and one escalation policy
  • Professional starts at $21 per user/month with annual billing
  • Some status-page options are add-ons or limited by plan

• xMatters — where it wins

  • Global on-call schedules, rotating shifts, and escalation policies
  • Automated notifications, ticketing, and remediation workflows
  • Incident timelines, collaboration channels, and post-incident reports

  Where it doesn't

  • Advanced is required for post-incident reports and public status pages
  • Starter is priced at $15 per user per month with annual billing
  • Plan access varies, so teams need to check feature availability before upgrading

• PagerDuty9.3/10 · Free plan · 14-day trial

  PagerDuty routes incidents to on-call responders and coordinates response across teams.

  Visit PagerDutyFull verdict →
• xMatters9.0/10 · Free plan

  A global on-call and incident response platform with automation, collaboration, and reporting.

  Visit xMattersFull verdict →