incident.io vs xMatters

incident.io9.1Visit xMatters9.0Visit

Higher score incident.io #3 in Incident Management Software 9.1/10 Free plan Free plan✓ 1 of 5 features Visit incident.io

vs

xMatters #4 in Incident Management Software 9.0/10 Free plan Free plan✓ 1 of 5 features Visit xMatters

• incident.io fits best

  Teams coordinating incidents in Slack or Teams

• xMatters fits best

  Established teams coordinating global incident response

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	incident.io 9.1/10 Visit ↗	xMatters 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#3 in Incident Management Software	#4 in Incident Management Software
Best for	Teams coordinating incidents in Slack or Teams	Established teams coordinating global incident response
Pricing model	Free plan + paid	Free plan + paid
Starting price	—	$15/user/mo
Free plan	✓	✓
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Community, Docs	Email, Phone, Community, Docs · 24/7
Compliance	SOC 2, GDPR	SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations	100+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features incident.io 1/5 · xMatters 1/5
Escalation policies	✓	✓
Post-incident reviews	Not checked yet	Not checked yet
Status pages	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Audit logs	Not checked yet	Not checked yet
Specs
Incident retention	Not checked yet	Not checked yet
Our review
Pros	Coordinates incidents in Slack and Microsoft Teams Combines on-call schedules, alert routing, and escalation paths Includes status pages, post-incident workflows, and AI assistance	Global on-call schedules, rotating shifts, and escalation policies Automated notifications, ticketing, and remediation workflows Incident timelines, collaboration channels, and post-incident reports
Cons	The Basic plan supports Slack or Teams, not both Multi-team on-call and workflows are in the paid Team plan On-call alerting is a separately priced add-on on Team and Pro	Advanced is required for post-incident reports and public status pages Starter is priced at $15 per user per month with annual billing Plan access varies, so teams need to check feature availability before upgrading
Our verdict	incident.io brings incident coordination, on-call scheduling, alert routing, status pages, and post-incident reviews into a platform for engineering and operations teams. Its defining fit is for teams that coordinate response in Slack or… Read the review →	xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and gives teams schedules, escalation policies, an incident console, and collaboration channels. Its focus… Read the review →

Strengths and trade-offs

• incident.io — where it wins

  • Coordinates incidents in Slack and Microsoft Teams
  • Combines on-call schedules, alert routing, and escalation paths
  • Includes status pages, post-incident workflows, and AI assistance

  Where it doesn't

  • The Basic plan supports Slack or Teams, not both
  • Multi-team on-call and workflows are in the paid Team plan
  • On-call alerting is a separately priced add-on on Team and Pro

• xMatters — where it wins

  • Global on-call schedules, rotating shifts, and escalation policies
  • Automated notifications, ticketing, and remediation workflows
  • Incident timelines, collaboration channels, and post-incident reports

  Where it doesn't

  • Advanced is required for post-incident reports and public status pages
  • Starter is priced at $15 per user per month with annual billing
  • Plan access varies, so teams need to check feature availability before upgrading

• incident.io9.1/10 · Free plan

  A chat-native incident platform with on-call, workflows, status pages, and postmortems.

  Visit incident.ioFull verdict →
• xMatters9.0/10 · Free plan

  A global on-call and incident response platform with automation, collaboration, and reporting.

  Visit xMattersFull verdict →