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Head-to-head · Incident Management Software

xMatters vs ITOC360

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score xMatters #4 in Incident Management Software 9.0/10 Free plan Free plan✓ 1 of 5 features Visit xMatters
ITOC360 #7 in Incident Management Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 5 of 5 features Visit ITOC360

xMatters leads on 0 checks, ITOC360 on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorexMatters · 9.0/10
  • Lowest starting priceITOC360 · $12/user/mo
  • Free planboth
  • Free trialonly ITOC360
  • Most featuresITOC360 · 5 of 5

xMatters scores higher on our rubric for incident management software: 9.0 against 8.7 out of 10; our editors rank them #4 and #7.

ITOC360 is cheaper to start at $12/user/mo against $15/user/mo.

xMatters is the better fit for established teams coordinating global incident response. ITOC360 is the better fit for budget-conscious teams needing full alert operations.

  • xMatters fits best

    Established teams coordinating global incident response

  • ITOC360 fits best

    Budget-conscious teams needing full alert operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature xMatters 9.0/10 Visit ↗ ITOC360 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #4 in Incident Management Software #7 in Incident Management Software
Best for Established teams coordinating global incident response Budget-conscious teams needing full alert operations
Pricing model Free plan + paid Free plan + paid
Starting price $15/user/mo $12/user/mo (best)
Free plan ✓ ✓
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 200+ integrations 12 integrations
Features xMatters 1/5 · ITOC360 5/5
Escalation policies ✓ ✓
Post-incident reviews Not checked yet ✓ (best)
Status pages Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Audit logs Not checked yet ✓ (best)
Specs
Incident retention Not checked yet Not checked yet
Our review
Pros
  • Global on-call schedules, rotating shifts, and escalation policies
  • Automated notifications, ticketing, and remediation workflows
  • Incident timelines, collaboration channels, and post-incident reports
  • Correlates, groups, and suppresses noisy alerts before routing incidents.
  • Combines on-call schedules, escalation policies, and multi-channel notifications.
  • Includes remediation workflows, postmortem timelines, and mobile triage.
Cons
  • Advanced is required for post-incident reports and public status pages
  • Starter is priced at $15 per user per month with annual billing
  • Plan access varies, so teams need to check feature availability before upgrading
  • Free plan is limited to one user and 50 SMS plus 5 voice calls monthly.
  • Foundation caps teams at 10 users and includes 3-month data retention.
  • Platform coverage does not include an API.
Our verdict

xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and gives teams schedules, escalation policies, an incident console, and collaboration channels. Its focus…

Read the review →

ITOC360 is an incident management and orchestration platform for DevOps, SRE, NOC, and IT operations teams. It brings monitoring alerts into a workflow for routing, escalation, responder coordination, and incident records through…

Read the review →
  1. xMattersIncident Management Software 9.0Free plan
  2. ITOC360Incident Management Software 8.7Free plan · 14-day trial

Strengths and trade-offs

  • xMatters — where it wins

    • Global on-call schedules, rotating shifts, and escalation policies
    • Automated notifications, ticketing, and remediation workflows
    • Incident timelines, collaboration channels, and post-incident reports

    Where it doesn't

    • Advanced is required for post-incident reports and public status pages
    • Starter is priced at $15 per user per month with annual billing
    • Plan access varies, so teams need to check feature availability before upgrading

  • ITOC360 — where it wins

    • Correlates, groups, and suppresses noisy alerts before routing incidents.
    • Combines on-call schedules, escalation policies, and multi-channel notifications.
    • Includes remediation workflows, postmortem timelines, and mobile triage.

    Where it doesn't

    • Free plan is limited to one user and 50 SMS plus 5 voice calls monthly.
    • Foundation caps teams at 10 users and includes 3-month data retention.
    • Platform coverage does not include an API.
  • xMatters9.0/10 · Free plan

    A global on-call and incident response platform with automation, collaboration, and reporting.

    Visit xMattersFull verdict →
  • ITOC3608.7/10 · Free plan · 14-day trial

    Full alert operations, with a free entry point and paid plans from $12 per user monthly.

    Visit ITOC360Full verdict →

More comparisons

All incident management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update