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Head-to-head · Customer Feedback Software

Userback vs Pendo Listen

  • Updated Nov 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback
Pendo Listen #11 in Customer Feedback Software 8.2/10 Pricing on request · 30-day trial Free trial✓ 6 of 6 features Visit Pendo Listen

Userback leads on 1 check, Pendo Listen on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserback · 8.5/10
  • Free planonly Userback
  • Free trialboth

Userback scores higher on our rubric for customer feedback software: 8.5 against 8.2 out of 10; our editors rank them #8 and #11.

Userback offers free plan; Pendo Listen doesn't.

Userback is the better fit for teams collecting rich visual and survey feedback. Pendo Listen is the better fit for pendo-centered product teams.

  • Userback fits best

    Teams collecting rich visual and survey feedback

  • Pendo Listen fits best

    Pendo-centered product teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Userback 8.5/10 Visit ↗ Pendo Listen 8.2/10 Visit ↗
At a glance
Editor score 8.5 8.2
Ranking #8 in Customer Feedback Software #11 in Customer Feedback Software
Best for Teams collecting rich visual and survey feedback Pendo-centered product teams
Pricing model Free plan + paid Paid
Starting price $29/mo —
Free plan ✓ (best) —
Free trial 14 days 30 days
Free trial length 14 days · no card needed 30 days
Deployment Cloud, Browser extension, Mobile Cloud
Platforms Web, Chrome extension Web
Support Email, Live chat, Docs Tickets, Community, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, GDPR, HIPAA
Integrations 18 integrations 85+ integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Userback 6/6 · Pendo Listen 6/6
NPS surveys ✓ ✓
Feature requests ✓ ✓
Feedback portal ✓ ✓
In-app feedback ✓ ✓
Product roadmap ✓ ✓
Sentiment analysis ✓ ✓
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
  • AI summaries, theme discovery, and feedback categorization
  • Idea portals, voting, in-app tests, and roadmaps in one workflow
  • Connects feedback with Pendo data and hands work to Jira
Cons
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
  • Paid plans use custom pricing through sales
  • Pendo Free excludes Listen feedback and ideas
  • Listed platform support is limited to web
Our verdict

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →

Pendo Listen is a customer feedback and product discovery platform for product teams that need to turn customer input into product decisions. It centralizes feedback from in-product polls, surveys, Salesforce, Zendesk, Gong, Zoom, and…

Read the review →
  1. UserbackCustomer Feedback Software 8.5Free plan · 14-day trial
  2. Pendo ListenCustomer Feedback Software 8.2Pricing on request · 30-day trial

Strengths and trade-offs

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus

  • Pendo Listen — where it wins

    • AI summaries, theme discovery, and feedback categorization
    • Idea portals, voting, in-app tests, and roadmaps in one workflow
    • Connects feedback with Pendo data and hands work to Jira

    Where it doesn't

    • Paid plans use custom pricing through sales
    • Pendo Free excludes Listen feedback and ideas
    • Listed platform support is limited to web
  • Userback8.5/10 · Free plan · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →
  • Pendo Listen8.2/10 · Pricing on request · 30-day trial

    A deep feedback-to-roadmap workspace for teams already centered on Pendo.

    Visit Pendo ListenFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update