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Head-to-head · Customer Feedback Software

Featurebase vs Userback

  • Updated Nov 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Featurebase #7 in Customer Feedback Software 8.6/10 Free plan Free plan✓ 5 of 6 features Visit Featurebase
Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

Featurebase leads on 0 checks, Userback on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFeaturebase · 8.6/10
  • Free planboth
  • Free trialonly Userback
  • Most featuresUserback · 6 of 6

Featurebase scores higher on our rubric for customer feedback software: 8.6 against 8.5 out of 10; our editors rank them #7 and #8.

Featurebase is the better fit for all-in-one feedback and support teams. Userback is the better fit for teams collecting rich visual and survey feedback.

  • Featurebase fits best

    All-in-one feedback and support teams

  • Userback fits best

    Teams collecting rich visual and survey feedback

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Side by side

Feature Featurebase 8.6/10 Visit ↗ Userback 8.5/10 Visit ↗
At a glance
Editor score 8.6 8.5
Ranking #7 in Customer Feedback Software #8 in Customer Feedback Software
Best for All-in-one feedback and support teams Teams collecting rich visual and survey feedback
Pricing model Free plan + paid Free plan + paid
Starting price $29/seat/mo $29/mo
Free plan ✓ ✓
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Browser extension, Mobile
Platforms Web, iOS, Android Web, Chrome extension
Support Email, Live chat, Docs Email, Live chat, Docs
Compliance GDPR, SOC 2 SOC 2, GDPR, SSO/SAML, 2FA
Integrations 13 integrations 18 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Featurebase 5/6 · Userback 6/6
NPS surveys ✓ ✓
Feature requests ✓ ✓
Feedback portal ✓ ✓
In-app feedback ✓ ✓
Product roadmap ✓ ✓
Sentiment analysis Not checked yet ✓ (best)
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
  • Free plan includes unlimited conversations and unified ticketing
  • Supports NPS, CSAT, AI analysis, widgets, and major integrations
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons
  • Advanced workflows and automations begin on the Professional plan
  • SSO and identity management are limited to Enterprise
  • Paid plans use per-seat pricing with annual billing rates
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
Our verdict

Featurebase brings customer support and product feedback into one workspace for startups, product teams, support teams, and go-to-market teams. Its scope covers a unified inbox and ticketing, feedback portals with voting and comments,…

Read the review →

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →
  1. FeaturebaseCustomer Feedback Software 8.6Free plan
  2. UserbackCustomer Feedback Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Featurebase — where it wins

    • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
    • Free plan includes unlimited conversations and unified ticketing
    • Supports NPS, CSAT, AI analysis, widgets, and major integrations

    Where it doesn't

    • Advanced workflows and automations begin on the Professional plan
    • SSO and identity management are limited to Enterprise
    • Paid plans use per-seat pricing with annual billing rates

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update