Smarsh Call Recording and Analytics vs Luware Recording

SCSmarsh Call Recording and Analytics7.1Visit Luware Recording7.1Visit

SC Smarsh Call Recording and Analytics #5 in Call Recording Software 7.1/10 Pricing on request ✓ 5 of 5 features Visit Smarsh

vs

Luware Recording #6 in Call Recording Software 7.1/10 From £20/user/mo ✓ 5 of 5 features Visit Luware

• Smarsh Call Recording and Analytics fits best

  Mobile and multi-platform compliance analytics

• Luware Recording fits best

  Teams compliance recording with mobile coverage

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Side by side

Feature	SCSmarsh Call Recording and Analytics 7.1/10 Visit ↗	Luware Recording 7.1/10 Visit ↗
At a glance
Editor score	7.1	7.1
Ranking	#5 in Call Recording Software	#6 in Call Recording Software
Best for	Mobile and multi-platform compliance analytics	Teams compliance recording with mobile coverage
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	Not published	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	iOS, Android	Web, iOS, Android
Support	Community, Docs	Tickets, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, 2FA
Integrations	7 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Smarsh Call Recording and Analytics 5/5 · Luware Recording 5/5
Call transcription	✓	✓
Searchable archive	✓	✓
Consent controls	✓	✓
AI call summaries	✓	✓
Mobile app	✓	✓
Specs
Call capture	Both	Both
Recording retention	Not published	Not published
Our review
Pros	Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms Combines transcription, summaries, sentiment analysis, search, and retrieval Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows	Compliance capture with selective recording, pause/resume, and retention controls Searchable replay, transcription, speech analytics, and legal hold workflows Integrations across Teams, Webex, Zoom, and mobile voice providers
Cons	Pricing requires a sales conversation Enterprise compliance features may exceed simpler recording needs Not available as an open-source product	Compliance Plus starts at £20 per user per month AI Speech Analytics adds £8 per user per month Solution packages require a minimum commitment of 10 users
Our verdict	Smarsh Call Recording and Analytics captures, archives, transcribes, and analyzes business voice communications across mobile, UCaaS, CCaaS, PBX, trading, and collaboration environments. It is aimed at regulated organizations and teams… Read the review →	Luware Recording is a cloud-based compliance recording and analytics platform for regulated organizations. It captures and archives business communications across Microsoft Teams and other supported platforms, with controls for selective… Read the review →

Strengths and trade-offs

• Smarsh Call Recording and Analytics — where it wins

  • Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
  • Combines transcription, summaries, sentiment analysis, search, and retrieval
  • Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows

  Where it doesn't

  • Pricing requires a sales conversation
  • Enterprise compliance features may exceed simpler recording needs
  • Not available as an open-source product

• Luware Recording — where it wins

  • Compliance capture with selective recording, pause/resume, and retention controls
  • Searchable replay, transcription, speech analytics, and legal hold workflows
  • Integrations across Teams, Webex, Zoom, and mobile voice providers

  Where it doesn't

  • Compliance Plus starts at £20 per user per month
  • AI Speech Analytics adds £8 per user per month
  • Solution packages require a minimum commitment of 10 users

• SCSmarsh Call Recording and Analytics7.1/10 · Pricing on request

  A broad compliance recording suite for mobile, unified communications, and contact center voice data.

  Visit SmarshFull verdict →
• Luware Recording7.1/10 · From £20/user/mo

  A compliance-focused recorder for Teams, mobile voice, and other business communications.

  Visit LuwareFull verdict →