AudioCodes Interaction Insights vs Luware Recording

AudioCodes Interaction Insights9.6Visit Luware Recording7.1Visit

Higher score AudioCodes Interaction Insights #1 in Call Recording Software 9.6/10 Pricing on request · 30-day trial ✓ 5 of 5 features Visit AudioCodes

vs

Luware Recording #6 in Call Recording Software 7.1/10 From £20/user/mo ✓ 5 of 5 features Visit Luware

• AudioCodes Interaction Insights fits best

  Enterprise teams and voice compliance recording

• Luware Recording fits best

  Teams compliance recording with mobile coverage

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Side by side

Feature	AudioCodes Interaction Insights 9.6/10 Visit ↗	Luware Recording 7.1/10 Visit ↗
At a glance
Editor score	9.6	7.1
Ranking	#1 in Call Recording Software	#6 in Call Recording Software
Best for	Enterprise teams and voice compliance recording	Teams compliance recording with mobile coverage
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	Not published	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Phone, Tickets, Docs · 24/7	Tickets, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, 2FA
Integrations	4 integrations	6 integrations
Built for	Enterprise	Mid-market, Enterprise
Features AudioCodes Interaction Insights 5/5 · Luware Recording 5/5
Call transcription	✓	✓
Searchable archive	✓	✓
Consent controls	✓	✓
AI call summaries	✓	✓
Mobile app	✓	✓
Specs
Call capture	Both	Both
Recording retention	730 days	Not published
Our review
Pros	Records voice, video, screens, and Teams messages Adds transcription, searchable archives, and AI-generated summaries Supports retention, legal hold, permissions, and audit trails	Compliance capture with selective recording, pause/resume, and retention controls Searchable replay, transcription, speech analytics, and legal hold workflows Integrations across Teams, Webex, Zoom, and mobile voice providers
Cons	Pricing requires contacting sales Advanced capabilities may exceed narrower recording needs Implementation spans multiple UC and recording environments	Compliance Plus starts at £20 per user per month AI Speech Analytics adds £8 per user per month Solution packages require a minimum commitment of 10 users
Our verdict	AudioCodes Interaction Insights is a cloud-hosted enterprise recording and analytics service for organizations that need to capture, retrieve, and govern business communications. It supports full-time and on-demand recording across voice,… Read the review →	Luware Recording is a cloud-based compliance recording and analytics platform for regulated organizations. It captures and archives business communications across Microsoft Teams and other supported platforms, with controls for selective… Read the review →

Strengths and trade-offs

• AudioCodes Interaction Insights — where it wins

  • Records voice, video, screens, and Teams messages
  • Adds transcription, searchable archives, and AI-generated summaries
  • Supports retention, legal hold, permissions, and audit trails

  Where it doesn't

  • Pricing requires contacting sales
  • Advanced capabilities may exceed narrower recording needs
  • Implementation spans multiple UC and recording environments

• Luware Recording — where it wins

  • Compliance capture with selective recording, pause/resume, and retention controls
  • Searchable replay, transcription, speech analytics, and legal hold workflows
  • Integrations across Teams, Webex, Zoom, and mobile voice providers

  Where it doesn't

  • Compliance Plus starts at £20 per user per month
  • AI Speech Analytics adds £8 per user per month
  • Solution packages require a minimum commitment of 10 users

• AudioCodes Interaction Insights9.6/10 · Pricing on request · 30-day trial

  A broad enterprise recording service with strong retention, search, and compliance controls.

  Visit AudioCodesFull verdict →
• Luware Recording7.1/10 · From £20/user/mo

  A compliance-focused recorder for Teams, mobile voice, and other business communications.

  Visit LuwareFull verdict →