AudioCodes Interaction Insights vs Smarsh Call Recording and Analytics

AudioCodes Interaction Insights9.4Visit SCSmarsh Call Recording and Analytics8.9Visit

Higher score AudioCodes Interaction Insights #1 in Call Recording Software 9.4/10 Pricing on request · 30-day trial Free trial✓ 5 of 5 features Visit AudioCodes

vs

SC Smarsh Call Recording and Analytics #5 in Call Recording Software 8.9/10 Pricing on request ✓ 5 of 5 features Visit Smarsh

• AudioCodes Interaction Insights fits best

  Enterprise teams and voice compliance recording

• Smarsh Call Recording and Analytics fits best

  Mobile and multi-platform compliance analytics

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Side by side

Feature	AudioCodes Interaction Insights 9.4/10 Visit ↗	SCSmarsh Call Recording and Analytics 8.9/10 Visit ↗
At a glance
Editor score	9.4	8.9
Ranking	#1 in Call Recording Software	#5 in Call Recording Software
Best for	Enterprise teams and voice compliance recording	Mobile and multi-platform compliance analytics
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	iOS, Android
Support	Phone, Tickets, Docs · 24/7	Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	4 integrations	7 integrations
Built for	Enterprise	Mid-market, Enterprise
Features AudioCodes Interaction Insights 5/5 · Smarsh Call Recording and Analytics 5/5
Call transcription	✓	✓
Searchable archive	✓	✓
Consent controls	✓	✓
AI call summaries	✓	✓
Mobile app	✓	✓
Specs
Call capture	Both	Both
Recording retention	730 days	Not checked yet
Our review
Pros	Records voice, video, screens, and Teams messages Adds transcription, searchable archives, and AI-generated summaries Supports retention, legal hold, permissions, and audit trails	Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms Combines transcription, summaries, sentiment analysis, search, and retrieval Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows
Cons	Pricing requires contacting sales Advanced capabilities may exceed narrower recording needs Implementation spans multiple UC and recording environments	Pricing requires a sales conversation Enterprise compliance features may exceed simpler recording needs Not available as an open-source product
Our verdict	AudioCodes Interaction Insights is a cloud-hosted enterprise recording and analytics service for organizations that need to capture, retrieve, and govern business communications. It supports full-time and on-demand recording across voice,… Read the review →	Smarsh Call Recording and Analytics captures, archives, transcribes, and analyzes business voice communications across mobile, UCaaS, CCaaS, PBX, trading, and collaboration environments. It is aimed at regulated organizations and teams… Read the review →

Strengths and trade-offs

• AudioCodes Interaction Insights — where it wins

  • Records voice, video, screens, and Teams messages
  • Adds transcription, searchable archives, and AI-generated summaries
  • Supports retention, legal hold, permissions, and audit trails

  Where it doesn't

  • Pricing requires contacting sales
  • Advanced capabilities may exceed narrower recording needs
  • Implementation spans multiple UC and recording environments

• Smarsh Call Recording and Analytics — where it wins

  • Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
  • Combines transcription, summaries, sentiment analysis, search, and retrieval
  • Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows

  Where it doesn't

  • Pricing requires a sales conversation
  • Enterprise compliance features may exceed simpler recording needs
  • Not available as an open-source product

• AudioCodes Interaction Insights9.4/10 · Pricing on request · 30-day trial

  A broad enterprise recording service with strong retention, search, and compliance controls.

  Visit AudioCodesFull verdict →
• SCSmarsh Call Recording and Analytics8.9/10 · Pricing on request

  A broad compliance recording suite for mobile, unified communications, and contact center voice data.

  Visit SmarshFull verdict →