Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics: A broad compliance recording suite for mobile, unified communications, and contact center voice data. Ranked #5 of 25 in Call Recording Software by our editors (8.9/10); pricing: Pricing on request; best for mobile and multi-platform compliance analytics.
At a glance
- Editor score8.9 / 10
- PricingPricing on request
- Best forMobile and multi-platform compliance analytics
- Call transcriptionYes
- Facts checked20 Sep 2026
Where it wins
- Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
- Combines transcription, summaries, sentiment analysis, search, and retrieval
- Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows
Where it doesn't
- Pricing requires a sales conversation
- Enterprise compliance features may exceed simpler recording needs
- Not available as an open-source product
Our verdict on Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, archives, transcribes, and analyzes business voice communications across mobile, UCaaS, CCaaS, PBX, trading, and collaboration environments. It is aimed at regulated organizations and teams responsible for compliance, IT, customer experience, supervision, and quality assurance. Policy-based recording, searchable voice data, secure retention, legal holds, redaction, role-based access, encryption, and audit-ready exports give the product a compliance-led focus rather than a basic call recorder's scope.
Its platform coverage is a central strength. The product supports iOS and Android alongside integrations for Microsoft Teams, Cisco, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. That combination suits organizations managing voice communications across multiple systems, especially where mobile calls need to sit within the same oversight framework as business telephony and collaboration tools. On-demand transcription, call summarization, sentiment analysis, and AI-driven voice insights extend the archive into searchable review and analysis workflows.
The trade-off is an enterprise-oriented buying process and feature set. Pricing uses a contact-sales model, so buyers should expect to discuss requirements rather than select from published standard tiers. The product is a strong fit for organizations that need policy-based capture, configurable retention, consent controls, legal holds, secure sharing, and structured QA or coaching. Smaller teams seeking a straightforward recorder with simple self-service purchasing may find this scope and sales-led model less suitable.
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Smarsh Call Recording and Analytics pricing
Smarsh Call Recording and Analytics fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Call capture | Both |
| Recording retention | Not verified |
| Call transcription | Yes |
| Searchable archive | Yes |
| Consent controls | Yes |
| AI call summaries | Yes |
| Mobile app | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Microsoft Teams, Cisco, 8x8, Zoom, Avaya, NetSapiens … See all → |
| Pricing | Pricing on request |
| Website | smarsh.com |
| Facts checked | 20 Sep 2026 |
Smarsh Call Recording and Analytics integrations
Smarsh Call Recording and Analytics lists 7 integrations on its own site.
- Microsoft Teams
- Cisco
- 8x8
- Zoom
- Avaya
- NetSapiens
- RingCentral
See all Smarsh Call Recording and Analytics integrations →
Alternatives to Smarsh Call Recording and Analytics
- AudioCodes Interaction InsightsA broad enterprise recording service with strong retention, search, and compliance controls.9.4
- Numonix IXCloudA broad, compliance-focused recorder for mixed enterprise communications environments.9.2
- Verint Interaction RecordingA broad compliance-recording platform for regulated, omnichannel interactions.9.1
See all Smarsh Call Recording and Analytics alternatives →
Smarsh Call Recording and Analytics vs the competition
- Smarsh Call Recording and Analytics vs AudioCodes Interaction Insights
- Smarsh Call Recording and Analytics vs Numonix IXCloud
- Smarsh Call Recording and Analytics vs Verint Interaction Recording
- Smarsh Call Recording and Analytics vs CallCabinet
- Smarsh Call Recording and Analytics vs Recordia
- Smarsh Call Recording and Analytics vs Eleveo Call Recording
Compare Smarsh Call Recording and Analytics with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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