Head-to-head · Call Recording Software
Smarsh Call Recording and Analytics vs Eleveo Call Recording
Smarsh Call Recording and Analytics leads on 0 checks, Eleveo Call Recording on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreSmarsh Call Recording and Analytics · 8.9/10
- Most featuresSmarsh Call Recording and Analytics · 5 of 5
Smarsh Call Recording and Analytics scores higher on our rubric for call recording software: 8.9 against 8.6 out of 10; our editors rank them #5 and #7.
Smarsh Call Recording and Analytics is the better fit for mobile and multi-platform compliance analytics. Eleveo Call Recording is the better fit for omnichannel recording with lifecycle management.
- Smarsh Call Recording and Analytics fits best
Mobile and multi-platform compliance analytics
- Eleveo Call Recording fits best
Omnichannel recording with lifecycle management
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Side by side
| Feature | Smarsh Call Recording and Analytics 8.9/10 Visit ↗ | Eleveo Call Recording 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.9 | 8.6 |
| Ranking | #5 in Call Recording Software | #7 in Call Recording Software |
| Best for | Mobile and multi-platform compliance analytics | Omnichannel recording with lifecycle management |
| Pricing model | Paid | Paid |
| Starting price | Pricing on request | Pricing on request |
| Free plan | Not checked yet | Not checked yet |
| Free trial | — | — |
| Deployment | Cloud, Self-hosted | Cloud, Self-hosted |
| Platforms | iOS, Android | Web |
| Support | Community, Docs | Email, Phone, Tickets, Docs |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS | GDPR, HIPAA, PCI DSS |
| Integrations | 7 integrations | 6 integrations |
| Built for | Mid-market, Enterprise | Mid-market, Enterprise |
| Features Smarsh Call Recording and Analytics 5/5 · Eleveo Call Recording 4/5 | ||
| Call transcription | ✓ | ✓ |
| Searchable archive | ✓ | ✓ |
| Consent controls | ✓ | ✓ |
| AI call summaries | ✓ | ✓ |
| Mobile app | ✓ (best) | Not checked yet |
| Specs | ||
| Call capture | Both | Not checked yet |
| Recording retention | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Smarsh Call Recording and Analytics captures, archives, transcribes, and analyzes business voice communications across mobile, UCaaS, CCaaS, PBX, trading, and collaboration environments. It is aimed at regulated organizations and teams… Read the review → |
Eleveo Call Recording is designed for contact centers and regulated organizations that need to capture, store, retrieve, and analyze customer interactions. It records audio and video calls, agent screen activity, emails, chats, and text… Read the review → |
Strengths and trade-offs
Smarsh Call Recording and Analytics — where it wins
- Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
- Combines transcription, summaries, sentiment analysis, search, and retrieval
- Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows
Where it doesn't
- Pricing requires a sales conversation
- Enterprise compliance features may exceed simpler recording needs
- Not available as an open-source product
Eleveo Call Recording — where it wins
- Captures calls, emails, chats, texts, video, and agent screens
- Searchable archives include transcription and AI conversation summaries
- Lifecycle controls, audit logs, and access management support compliance workflows
Where it doesn't
- Pricing is customized through Eleveo or its partner network
- Transcription and AI summaries depend on installation or licensing
- Retention duration varies according to the configured retention policy
- Smarsh Call Recording and Analytics8.9/10 · Pricing on request
A broad compliance recording suite for mobile, unified communications, and contact center voice data.
Visit SmarshFull verdict → - Eleveo Call Recording8.6/10 · Pricing on request
A broad recording and compliance platform for contact centers managing many interaction types.
Visit EleveoFull verdict →
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All call recording software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update