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Head-to-head · Call Recording Software

Smarsh Call Recording and Analytics vs Recordia

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Smarsh Call Recording and Analytics #5 in Call Recording Software 8.9/10 Pricing on request ✓ 5 of 5 features Visit Smarsh
Recordia #6 in Call Recording Software 8.7/10 Pricing on request ✓ 4 of 5 features Visit Recordia

Smarsh Call Recording and Analytics leads on 0 checks, Recordia on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSmarsh Call Recording and Analytics · 8.9/10
  • Most featuresSmarsh Call Recording and Analytics · 5 of 5

Smarsh Call Recording and Analytics scores higher on our rubric for call recording software: 8.9 against 8.7 out of 10; our editors rank them #5 and #6.

Smarsh Call Recording and Analytics is the better fit for mobile and multi-platform compliance analytics. Recordia is the better fit for compliance recording with consent and speech analytics.

  • Smarsh Call Recording and Analytics fits best

    Mobile and multi-platform compliance analytics

  • Recordia fits best

    Compliance recording with consent and speech analytics

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Side by side

Feature Smarsh Call Recording and Analytics 8.9/10 Visit ↗ Recordia 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Call Recording Software #6 in Call Recording Software
Best for Mobile and multi-platform compliance analytics Compliance recording with consent and speech analytics
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Support Community, Docs Phone · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS GDPR, PCI DSS, 2FA
Integrations 7 integrations 13 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Smarsh Call Recording and Analytics 5/5 · Recordia 4/5
Call transcription ✓ ✓
Searchable archive ✓ ✓
Consent controls ✓ ✓
AI call summaries ✓ ✓
Mobile app ✓ (best) Not checked yet
Specs
Call capture Both Not checked yet
Recording retention Not checked yet Not checked yet
Our review
Pros
  • Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
  • Combines transcription, summaries, sentiment analysis, search, and retrieval
  • Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows
  • Consent capture, status warnings, PCI DSS redaction, and secure storage
  • Searchable transcripts with speaker differentiation and AI-generated summaries
  • Integrations across PBX systems, Teams, Webex, Salesforce, and Dynamics
Cons
  • Pricing requires a sales conversation
  • Enterprise compliance features may exceed simpler recording needs
  • Not available as an open-source product
  • Pricing is handled through an expert-sales process
  • Retention periods vary by regulatory or customer requirements
  • Its compliance focus may exceed the needs of basic call-recording teams
Our verdict

Smarsh Call Recording and Analytics captures, archives, transcribes, and analyzes business voice communications across mobile, UCaaS, CCaaS, PBX, trading, and collaboration environments. It is aimed at regulated organizations and teams…

Read the review →

Recordia is an enterprise conversational intelligence platform for organizations managing critical or regulated communications. It records business interactions across telephony, Microsoft Teams, Webex, mobile lines, and other channels,…

Read the review →
  1. Smarsh Call Recording and AnalyticsCall Recording Software 8.9Pricing on request
  2. RecordiaCall Recording Software 8.7Pricing on request

Strengths and trade-offs

  • Smarsh Call Recording and Analytics — where it wins

    • Captures voice communications across UCaaS, CCaaS, PBX, mobile, and trading platforms
    • Combines transcription, summaries, sentiment analysis, search, and retrieval
    • Adds retention policies, legal holds, redaction, QA, scoring, and coaching workflows

    Where it doesn't

    • Pricing requires a sales conversation
    • Enterprise compliance features may exceed simpler recording needs
    • Not available as an open-source product

  • Recordia — where it wins

    • Consent capture, status warnings, PCI DSS redaction, and secure storage
    • Searchable transcripts with speaker differentiation and AI-generated summaries
    • Integrations across PBX systems, Teams, Webex, Salesforce, and Dynamics

    Where it doesn't

    • Pricing is handled through an expert-sales process
    • Retention periods vary by regulatory or customer requirements
    • Its compliance focus may exceed the needs of basic call-recording teams
  • Smarsh Call Recording and Analytics8.9/10 · Pricing on request

    A broad compliance recording suite for mobile, unified communications, and contact center voice data.

    Visit SmarshFull verdict →
  • Recordia8.7/10 · Pricing on request

    A compliance-focused recorder with analytics, consent controls, and broad communications integrations.

    Visit RecordiaFull verdict →

More comparisons

All call recording software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update