Salesforce Health Cloud vs Veeva Vault CRM

Salesforce Health Cloud9.1Visit Veeva Vault CRM8.6Visit

Higher score Salesforce Health Cloud #3 in Healthcare CRM Software 9.1/10 30-day trial Free trial✓ 5 of 5 features Visit Salesforce

vs

Veeva Vault CRM #5 in Healthcare CRM Software 8.6/10 Pricing on request ✓ 4 of 5 features Visit Veeva

• Salesforce Health Cloud fits best

  Large organizations needing comprehensive healthcare CRM

• Veeva Vault CRM fits best

  Life sciences teams managing patient and HCP journeys

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Side by side

Feature	Salesforce Health Cloud 9.1/10 Visit ↗	Veeva Vault CRM 8.6/10 Visit ↗
At a glance
Editor score	9.1	8.6
Ranking	#3 in Healthcare CRM Software	#5 in Healthcare CRM Software
Best for	Large organizations needing comprehensive healthcare CRM	Life sciences teams managing patient and HCP journeys
Pricing model	Paid	Paid
Starting price	$350/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	30 days	—
Deployment	Cloud	Cloud, Desktop, Mobile
Platforms	Web	Web, iOS, Android
Support	Live chat, Phone, Tickets, Community, Docs · 24/7	Email, Docs
Compliance	HIPAA	HIPAA
Integrations	4 integrations	4 integrations
Built for	Mid-market, Enterprise	Enterprise
Features Salesforce Health Cloud 5/5 · Veeva Vault CRM 4/5
Referral management	✓ (best)	Not checked yet
Patient relationships	✓	✓
Provider relationships	✓	✓
HIPAA support	✓	✓
Workflow automation	✓	✓
Specs
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Connects patient, provider, referral, and care-management workflows Supports credentialing, prior authorization, outreach, and automation Adds healthcare data models, AI, analytics, and external-system integration	Unifies sales, marketing, medical, and patient-support customer data Combines patient journeys, HCP engagement, territory planning, and automation Supports offline mobile access, embedded AI, HIPAA support, and Microsoft integrations
Cons	Starts at $350 per user per month with annual billing Paid tiers can reach $750 per user per month HIPAA support requires a Business Associate Addendum discussion	Uses a contact-sales pricing model with no free plan Patient CRM is an add-on that may require separate licensing Its broad life sciences scope may exceed narrower CRM requirements
Our verdict	Salesforce Health Cloud is a web-based healthcare CRM for providers, payers, and other healthcare organizations managing patient, provider, and care-team relationships. Its scope covers patient 360-degree views, relationship tracking,… Read the review →	Veeva Vault CRM is a cloud-based customer relationship management platform for pharmaceutical, biotechnology, and other life sciences organizations. It connects sales, marketing, medical, and patient-support teams through a unified… Read the review →

Strengths and trade-offs

• Salesforce Health Cloud — where it wins

  • Connects patient, provider, referral, and care-management workflows
  • Supports credentialing, prior authorization, outreach, and automation
  • Adds healthcare data models, AI, analytics, and external-system integration

  Where it doesn't

  • Starts at $350 per user per month with annual billing
  • Paid tiers can reach $750 per user per month
  • HIPAA support requires a Business Associate Addendum discussion

• Veeva Vault CRM — where it wins

  • Unifies sales, marketing, medical, and patient-support customer data
  • Combines patient journeys, HCP engagement, territory planning, and automation
  • Supports offline mobile access, embedded AI, HIPAA support, and Microsoft integrations

  Where it doesn't

  • Uses a contact-sales pricing model with no free plan
  • Patient CRM is an add-on that may require separate licensing
  • Its broad life sciences scope may exceed narrower CRM requirements

• Salesforce Health Cloud9.1/10 · 30-day trial

  A broad healthcare CRM for large organizations managing complex patient and provider workflows.

  Visit SalesforceFull verdict →
• Veeva Vault CRM8.6/10 · Pricing on request

  A life sciences CRM for coordinating patient, HCP, field, and regulated workflows.

  Visit VeevaFull verdict →