Veeva Vault CRM
Veeva Vault CRM: A life sciences CRM for coordinating patient, HCP, field, and regulated workflows. Ranked #5 of 22 in Healthcare CRM Software by our editors (8.6/10); pricing: Pricing on request; best for life sciences teams managing patient and HCP journeys.
At a glance
- Editor score8.6 / 10
- PricingPricing on request
- Best forLife sciences teams managing patient and HCP journeys
- Founded2007 · Pleasanton, California, United States
- Facts checked20 Sep 2026
Where it wins
- Unifies sales, marketing, medical, and patient-support customer data
- Combines patient journeys, HCP engagement, territory planning, and automation
- Supports offline mobile access, embedded AI, HIPAA support, and Microsoft integrations
Where it doesn't
- Uses a contact-sales pricing model with no free plan
- Patient CRM is an add-on that may require separate licensing
- Its broad life sciences scope may exceed narrower CRM requirements
Our verdict on Veeva Vault CRM
Veeva Vault CRM is a cloud-based customer relationship management platform for pharmaceutical, biotechnology, and other life sciences organizations. It connects sales, marketing, medical, and patient-support teams through a unified customer database, with customer profiling, HCP engagement, account and territory planning, content management, sampling, call-center operations, and inside-sales support. Patient-facing capabilities include patient journeys, treatment progression, intervention management, and engagement across inbound and outbound channels. Web, iOS, and Android access support office and field teams.
The platform’s strongest fit is its coverage of both provider and patient relationships in a regulated environment. Workflow automation supports patient services and CRM processes, while embedded AI covers call reports, conversational interactions, media search, and insight quality. Offline field access on mobile devices is relevant for teams working away from reliable connectivity. Microsoft 365, OneNote, Outlook, and Microsoft Teams integrations also suit organizations already working within Microsoft’s ecosystem.
Pricing follows a contact-sales model through a Veeva Account Partner, with no free plan. Patient CRM is documented as an add-on application within Vault CRM, so patient-support and HIPAA-related capabilities may require separate licensing. That structure matters when estimating scope and procurement requirements. Veeva Vault CRM is a strong choice for life sciences teams that need one system spanning HCP engagement, patient journeys, field operations, and workflow automation. Organizations seeking a narrowly focused CRM or transparent self-serve purchasing may prefer a different type of product.
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Veeva Vault CRM pricing
Veeva Vault CRM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Referral management | Not verified |
| Patient relationships | Yes |
| Provider relationships | Yes |
| HIPAA support | Yes |
| Workflow automation | Yes |
| Contact limit | Not verified |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | HIPAA |
| Support | Email, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 4 integrations: Microsoft 365, OneNote, Outlook, Microsoft Teams |
| Pricing | Pricing on request |
| Website | veeva.com |
| Facts checked | 20 Sep 2026 |
Veeva Vault CRM integrations
Veeva Vault CRM lists 4 integrations on its own site.
- Microsoft 365
- OneNote
- Outlook
- Microsoft Teams
Alternatives to Veeva Vault CRM
- eCareCRMA broad healthcare CRM for connecting intake, referrals, communication, and EHR workflows.9.4
- Census CRMA focused CRM for coordinating admissions, referrals, messaging, and care-system handoffs.9.2
- Salesforce Health CloudA broad healthcare CRM for large organizations managing complex patient and provider workflows.9.1
See all Veeva Vault CRM alternatives →
Veeva Vault CRM vs the competition
- Veeva Vault CRM vs eCareCRM
- Veeva Vault CRM vs Census CRM
- Veeva Vault CRM vs Salesforce Health Cloud
- Veeva Vault CRM vs ZynReach Healthcare CRM
- Veeva Vault CRM vs Salesforce Life Sciences Cloud
- Veeva Vault CRM vs BizzField Healthcare CRM
Compare Veeva Vault CRM with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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