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Head-to-head · Healthcare CRM Software

eCareCRM vs Salesforce Health Cloud

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score eCareCRM #1 in Healthcare CRM Software 9.4/10 Pricing on request · 30-day trial Free trial✓ 5 of 5 features Visit eCareCRM
Salesforce Health Cloud #3 in Healthcare CRM Software 9.1/10 30-day trial Free trial✓ 5 of 5 features Visit Salesforce

eCareCRM leads on 0 checks, Salesforce Health Cloud on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreeCareCRM · 9.4/10
  • Free trialboth

eCareCRM scores higher on our rubric for healthcare crm software: 9.4 against 9.1 out of 10; our editors rank them #1 and #3.

eCareCRM is the better fit for healthcare organizations needing broad patient CRM. Salesforce Health Cloud is the better fit for large organizations needing comprehensive healthcare CRM.

  • eCareCRM fits best

    Healthcare organizations needing broad patient CRM

  • Salesforce Health Cloud fits best

    Large organizations needing comprehensive healthcare CRM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature eCareCRM 9.4/10 Visit ↗ Salesforce Health Cloud 9.1/10 Visit ↗
At a glance
Editor score 9.4 9.1
Ranking #1 in Healthcare CRM Software #3 in Healthcare CRM Software
Best for Healthcare organizations needing broad patient CRM Large organizations needing comprehensive healthcare CRM
Pricing model Paid Paid
Starting price Pricing on request · 30-day trial $350/user/mo
Free plan — —
Free trial 30 days 30 days
Free trial length 30 days · no card needed 30 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Email Live chat, Phone, Tickets, Community, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA HIPAA
Integrations 20 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features eCareCRM 5/5 · Salesforce Health Cloud 5/5
Referral management ✓ ✓
Patient relationships ✓ ✓
Provider relationships ✓ ✓
HIPAA support ✓ ✓
Workflow automation ✓ ✓
Specs
Contact limit Not checked yet Not checked yet
Our review
Pros
  • Routes intake by location, specialty, payer, provider, or urgency
  • Unifies SMS, email, voice, voicemail, and web-chat communication
  • Connects referral workflows with HL7, FHIR, API, and EHR integrations
  • Connects patient, provider, referral, and care-management workflows
  • Supports credentialing, prior authorization, outreach, and automation
  • Adds healthcare data models, AI, analytics, and external-system integration
Cons
  • Pricing requires contacting sales rather than choosing a published plan
  • No free plan is offered
  • Broad workflow coverage may exceed the needs of narrow CRM use cases
  • Starts at $350 per user per month with annual billing
  • Paid tiers can reach $750 per user per month
  • HIPAA support requires a Business Associate Addendum discussion
Our verdict

eCareCRM is a healthcare-focused CRM for practices, specialty groups, behavioral health organizations, home care providers, and multi-location healthcare networks. It brings together patient lead capture, referral management, intake…

Read the review →

Salesforce Health Cloud is a web-based healthcare CRM for providers, payers, and other healthcare organizations managing patient, provider, and care-team relationships. Its scope covers patient 360-degree views, relationship tracking,…

Read the review →
  1. eCareCRMHealthcare CRM Software 9.4Pricing on request · 30-day trial
  2. Salesforce Health CloudHealthcare CRM Software 9.130-day trial

Strengths and trade-offs

  • eCareCRM — where it wins

    • Routes intake by location, specialty, payer, provider, or urgency
    • Unifies SMS, email, voice, voicemail, and web-chat communication
    • Connects referral workflows with HL7, FHIR, API, and EHR integrations

    Where it doesn't

    • Pricing requires contacting sales rather than choosing a published plan
    • No free plan is offered
    • Broad workflow coverage may exceed the needs of narrow CRM use cases

  • Salesforce Health Cloud — where it wins

    • Connects patient, provider, referral, and care-management workflows
    • Supports credentialing, prior authorization, outreach, and automation
    • Adds healthcare data models, AI, analytics, and external-system integration

    Where it doesn't

    • Starts at $350 per user per month with annual billing
    • Paid tiers can reach $750 per user per month
    • HIPAA support requires a Business Associate Addendum discussion
  • eCareCRM9.4/10 · Pricing on request · 30-day trial

    A broad healthcare CRM for connecting intake, referrals, communication, and EHR workflows.

    Visit eCareCRMFull verdict →
  • Salesforce Health Cloud9.1/10 · 30-day trial

    A broad healthcare CRM for large organizations managing complex patient and provider workflows.

    Visit SalesforceFull verdict →

More comparisons

All healthcare CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update