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Head-to-head · WooCommerce Live Chat Plugins

Order Chatroom for WooCommerce vs Order Chat for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Order Chatroom for WooCommerce #7 in WooCommerce Live Chat Plugins 7.4/10 Free plan · 7-day trial Free planFree trial✓ 1 of 3 features Visit Order Chatroom
Order Chat for WooCommerce #8 in WooCommerce Live Chat Plugins 7.1/10 Paid ✓ 1 of 3 features Visit Koala Apps

Order Chatroom for WooCommerce leads on 1 check, Order Chat for WooCommerce on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOrder Chatroom for WooCommerce · 7.4/10
  • Free planonly Order Chatroom for WooCommerce
  • Free trialonly Order Chatroom for WooCommerce

Order Chatroom for WooCommerce scores higher on our rubric for woocommerce live chat plugins: 7.4 against 7.1 out of 10; our editors rank them #7 and #8.

Order Chatroom for WooCommerce offers free plan; Order Chat for WooCommerce doesn't.

Order Chatroom for WooCommerce is the better fit for small WooCommerce stores handling post-purchase support. Order Chat for WooCommerce is the better fit for small stores needing basic order-page messaging.

  • Order Chatroom for WooCommerce fits best

    Small WooCommerce stores handling post-purchase support

  • Order Chat for WooCommerce fits best

    Small stores needing basic order-page messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Order Chatroom for WooCommerce 7.4/10 Visit ↗ Order Chat for WooCommerce 7.1/10 Visit ↗
At a glance
Editor score 7.4 7.1
Ranking #7 in WooCommerce Live Chat Plugins #8 in WooCommerce Live Chat Plugins
Best for Small WooCommerce stores handling post-purchase support Small stores needing basic order-page messaging
Pricing model Free plan + paid Paid
Starting price $79.99/site/yr $49/yr
Free plan ✓ (best) —
Free trial 7 days —
Deployment Self-hosted Self-hosted
Platforms Web Web
Support Docs, Email Email
Integrations 1 integrations 2 integrations
Built for Solo, Small business Small business
Features Order Chatroom for WooCommerce 1/3 · Order Chat for WooCommerce 1/3
Cart context — —
Order context ✓ ✓
Customer context — Not checked yet
Specs
Chat channels Website Website
WooCommerce setup Plugin Plugin
Our review
Pros
  • Attaches a private conversation to each WooCommerce order
  • Shared inbox supports search and unread filtering
  • Can send messages on order-status changes and purchases
  • Customers and admins can chat from order details
  • Enable chat only for selected order statuses
  • Optional file uploads and email message notifications
Cons
  • Focused on WooCommerce order conversations, not broader chat channels
  • Premium starts at $79.99 per site yearly
  • Self-hosted plugin requires a WooCommerce store
  • Messaging is focused on order details, not general site chat
  • Requires both WordPress and WooCommerce
  • No free plan; the listed plan costs $49 per year
Our verdict

Order Chatroom for WooCommerce adds a private conversation to each WooCommerce order, giving store staff and customers a place to discuss a purchase. Customers can message from their account or an order confirmation page; staff can reply…

Read the review →

Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a…

Read the review →
  1. Order Chatroom for WooCommerceWooCommerce Live Chat Plugins 7.4Free plan · 7-day trial
  2. Order Chat for WooCommerceWooCommerce Live Chat Plugins 7.1Paid

Strengths and trade-offs

  • Order Chatroom for WooCommerce — where it wins

    • Attaches a private conversation to each WooCommerce order
    • Shared inbox supports search and unread filtering
    • Can send messages on order-status changes and purchases

    Where it doesn't

    • Focused on WooCommerce order conversations, not broader chat channels
    • Premium starts at $79.99 per site yearly
    • Self-hosted plugin requires a WooCommerce store

  • Order Chat for WooCommerce — where it wins

    • Customers and admins can chat from order details
    • Enable chat only for selected order statuses
    • Optional file uploads and email message notifications

    Where it doesn't

    • Messaging is focused on order details, not general site chat
    • Requires both WordPress and WooCommerce
    • No free plan; the listed plan costs $49 per year

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update