Head-to-head · Real User Monitoring
New Relic Browser Monitoring vs Amazon CloudWatch RUM
New Relic Browser Monitoring leads on 1 check, Amazon CloudWatch RUM on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreNew Relic Browser Monitoring · 9.1/10
- Free planonly New Relic Browser Monitoring
- Most featuresAmazon CloudWatch RUM · 5 of 5
New Relic Browser Monitoring scores higher on our rubric for real user monitoring: 9.1 against 7.5 out of 10; our editors rank them #2 and #16.
New Relic Browser Monitoring offers free plan; Amazon CloudWatch RUM doesn't. Amazon CloudWatch RUM offers mobile app monitoring; New Relic Browser Monitoring doesn't. On data retention, New Relic Browser Monitoring gives you 90+ days where Amazon CloudWatch RUM offers 30 days.
New Relic Browser Monitoring is the better fit for web teams wanting a free starting point. Amazon CloudWatch RUM is the better fit for AWS-centric teams needing broad RUM coverage.
- New Relic Browser Monitoring fits best
Web teams wanting a free starting point
- Amazon CloudWatch RUM fits best
AWS-centric teams needing broad RUM coverage
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Side by side
| Feature | New Relic Browser Monitoring 9.1/10 Visit ↗ | Amazon CloudWatch RUM 7.5/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 7.5 |
| Ranking | #2 in Real User Monitoring | #16 in Real User Monitoring |
| Best for | Web teams wanting a free starting point | AWS-centric teams needing broad RUM coverage |
| Pricing model | Free plan + paid | Paid |
| Starting price | $10/user/mo | $0.35/GB usage-based |
| Free plan | ✓ (best) | — |
| Free trial | — | — |
| Deployment | Cloud | Cloud, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Tickets, Community, Docs | Docs |
| Integrations | 780+ integrations | 3 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features New Relic Browser Monitoring 4/5 · Amazon CloudWatch RUM 5/5 | ||
| Core Web Vitals | ✓ | ✓ |
| Mobile app monitoring | — | ✓ (best) |
| Interaction tracking | ✓ | ✓ |
| Geographic breakdown | ✓ | ✓ |
| Error correlation | ✓ | ✓ |
| Specs | ||
| Data retention | 90+ days | 30 days |
| Pricing metric | Custom | Custom |
| Our review | ||
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| Our verdict | New Relic Browser Monitoring is a real user monitoring service for teams responsible for customer-facing web applications. It measures performance across browsers, devices, operating systems, networks, and geographic locations, giving… Read the review → |
Amazon CloudWatch RUM monitors real-user experiences across web, Android, and iOS applications. It is suited to AWS-centric teams that need visibility into page loads, Core Web Vitals, app launches, screen loads, crashes, client-side… Read the review → |
Strengths and trade-offs
New Relic Browser Monitoring — where it wins
- Free web RUM includes Core Web Vitals, errors, AJAX, and interactions
- Geographic, SPA, browser, device, OS, and network performance views
- Distributed tracing connects browser activity with transaction latency
Where it doesn't
- No mobile app monitoring
- Paid pricing is platform-wide rather than Browser Monitoring alone
- Pro pricing rises to $418.80 per user monthly without annual billing
Amazon CloudWatch RUM — where it wins
- Covers web, Android, and iOS application experiences
- Correlates sessions with traces, errors, and journeys
- Provides privacy-masked replay and detailed geographic breakdowns
Where it doesn't
- No free plan; usage charges apply monthly
- Collected RUM data is retained for 30 days
- Pricing varies by AWS Region and usage volume
- New Relic Browser Monitoring9.1/10 · Free plan
A broad web RUM service with a useful free plan and platform-wide pricing.
Visit New RelicFull verdict → - Amazon CloudWatch RUM7.5/10 · Paid
Broad web and mobile RUM coverage with usage-based AWS pricing.
Visit AWSFull verdict →
New Relic Browser Monitoring vs Amazon CloudWatch RUM: questions
Which is better for real user monitoring, New Relic Browser Monitoring or Amazon CloudWatch RUM?
New Relic Browser Monitoring scores higher on our rubric for real user monitoring: 9.1 against 7.5 out of 10; our editors rank them #2 and #16.
How do New Relic Browser Monitoring and Amazon CloudWatch RUM compare?
Of the 6 checks we put side by side, New Relic Browser Monitoring leads on 1, Amazon CloudWatch RUM on 1, and 4 are level. Free plan only on New Relic Browser Monitoring.
Do New Relic Browser Monitoring and Amazon CloudWatch RUM have a free plan?
New Relic Browser Monitoring: Yes. Amazon CloudWatch RUM: No.
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All real user monitoring comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
Last updated · How we research and update