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Head-to-head · Live Chat Software

LiveChat vs ChatBeacon

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat
ChatBeacon #15 in Live Chat Software 7.7/10 14-day trial Free trial✓ 3 of 3 features Visit ChatBeacon

LiveChat leads on 1 check, ChatBeacon on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveChat · 9.1/10
  • Lowest starting priceLiveChat · $19/user/mo
  • Free trialboth

LiveChat scores higher on our rubric for live chat software: 9.1 against 7.7 out of 10; our editors rank them #3 and #15.

LiveChat is cheaper to start at $19/mo against $33/mo. ChatBeacon leads on included agent seats: 4 agents versus 1 agents.

LiveChat is the better fit for teams needing polished live chat and reporting. ChatBeacon is the better fit for organizations needing private deployment and rich media.

  • LiveChat fits best

    Teams needing polished live chat and reporting

  • ChatBeacon fits best

    Organizations needing private deployment and rich media

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveChat 9.1/10 Visit ↗ ChatBeacon 7.7/10 Visit ↗
At a glance
Editor score 9.1 7.7
Ranking #3 in Live Chat Software #15 in Live Chat Software
Best for Teams needing polished live chat and reporting Organizations needing private deployment and rich media
Pricing model Paid Paid
Starting price $19/user/mo (best) $33/mo
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Integrations 200+ integrations 20 integrations
Features LiveChat 3/3 · ChatBeacon 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 1 agents 4 agents (best)
Listed integrations 200 apps Not checked yet
Our review
Pros
  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools
  • Combines AI chatbots with live-agent escalation and AI-assisted replies
  • Adds co-browsing, screen sharing, video chat, and visitor monitoring
  • Offers cloud, dedicated private cloud, and on-premise deployment
Cons
  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan
  • No perpetual free plan; the trial lasts 14 days
  • Launch is capped at four concurrent operators
  • Scale pricing requires contacting sales
Our verdict

LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,…

Read the review →

ChatBeacon brings website live chat, AI chatbots, human-agent escalation, visitor monitoring, co-browsing, video chat, and conversation history into one customer engagement platform. It is aimed at businesses such as financial…

Read the review →
  1. LiveChatLive Chat Software 9.114-day trial
  2. ChatBeaconLive Chat Software 7.714-day trial

Strengths and trade-offs

  • LiveChat — where it wins

    • Combines live-agent chat, AI replies, routing, and proactive messaging
    • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
    • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

    Where it doesn't

    • There is no free plan
    • Starter limits tracking to 100 visitors and includes one recurring campaign
    • Advanced staffing and reporting features begin with the Business plan

  • ChatBeacon — where it wins

    • Combines AI chatbots with live-agent escalation and AI-assisted replies
    • Adds co-browsing, screen sharing, video chat, and visitor monitoring
    • Offers cloud, dedicated private cloud, and on-premise deployment

    Where it doesn't

    • No perpetual free plan; the trial lasts 14 days
    • Launch is capped at four concurrent operators
    • Scale pricing requires contacting sales
  • LiveChat9.1/10 · 14-day trial

    A polished live-chat suite for teams that need agents, automation, and detailed reporting.

    Visit LiveChatFull verdict →
  • ChatBeacon7.7/10 · 14-day trial

    A broad chat and engagement suite for teams that need AI, live agents, and deployment control.

    Visit ChatBeaconFull verdict →

More options

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update