IT Glue vs Runbook

IT Glue8.8Visit Runbook7.8Visit

Higher score IT Glue #2 in IT Knowledge Base Software 8.8/10 Paid ✓ 6 of 6 features Visit IT Glue

vs

Runbook #8 in IT Knowledge Base Software 7.8/10 30-day trial Free trial✓ 5 of 6 features Visit Runbook

• IT Glue fits best

  Mature MSP documentation operations

• Runbook fits best

  Runbook-heavy operations teams

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Side by side

Feature	IT Glue 8.8/10 Visit ↗	Runbook 7.8/10 Visit ↗
At a glance
Editor score	8.8	7.8
Ranking	#2 in IT Knowledge Base Software	#8 in IT Knowledge Base Software
Best for	Mature MSP documentation operations	Runbook-heavy operations teams
Pricing model	Paid	Paid
Starting price	—	$40/mo
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Mobile, Browser extension	Cloud, Browser extension
Platforms	Web, Chrome extension	Web
Support	Phone, Tickets, Docs	Email
Compliance	SOC 2, ISO 27001, PCI DSS, SSO/SAML, 2FA	SSO/SAML
Integrations	60+ integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features IT Glue 6/6 · Runbook 5/6
Internal employee portal	✓	✓
Runbook support	✓	✓
AI-powered search	✓	✓
Slack access	✓	✓
Microsoft Teams access	✓ (best)	Not checked yet
Single sign-on	✓	✓
Our review
Pros	Structured documentation, runbooks, assets, passwords and relationships AI-assisted SOP generation, search and runbook PDF export Broad PSA, RMM, productivity and infrastructure integrations	Conditional branching supports detailed operational workflows Branded help sites and internal manuals serve different audiences MCP enables AI search, summaries, and process execution
Cons	No free plan for smaller teams evaluating the platform Integration limits vary across Basic, Select and Enterprise Onboarding includes a one-time fee and a 36-month term	Access is limited to the web platform No free plan is available Enterprise pricing is not shown
Our verdict	IT Glue is a cloud-based IT documentation and knowledge-management platform from Kaseya for managed service providers and internal IT departments. It brings documentation, assets, passwords, procedures, checklists and relationships into a… Read the review →	Runbook is a browser-based platform for creating, organizing, sharing, and publishing manuals and standard operating procedures. It is designed for operations teams that need more than static documentation, particularly those managing… Read the review →

Strengths and trade-offs

• IT Glue — where it wins

  • Structured documentation, runbooks, assets, passwords and relationships
  • AI-assisted SOP generation, search and runbook PDF export
  • Broad PSA, RMM, productivity and infrastructure integrations

  Where it doesn't

  • No free plan for smaller teams evaluating the platform
  • Integration limits vary across Basic, Select and Enterprise
  • Onboarding includes a one-time fee and a 36-month term

• Runbook — where it wins

  • Conditional branching supports detailed operational workflows
  • Branded help sites and internal manuals serve different audiences
  • MCP enables AI search, summaries, and process execution

  Where it doesn't

  • Access is limited to the web platform
  • No free plan is available
  • Enterprise pricing is not shown

• IT Glue8.8/10 · Paid

  A structured documentation hub for mature MSP operations and internal IT teams.

  Visit IT GlueFull verdict →
• Runbook7.8/10 · 30-day trial

  A focused runbook workspace for teams that need structured procedures and process execution.

  Visit RunbookFull verdict →