IT Glue vs USU Knowledge Management

IT Glue8.8Visit USU Knowledge Management8.6Visit

Higher score IT Glue #2 in IT Knowledge Base Software 8.8/10 Paid ✓ 6 of 6 features Visit IT Glue

vs

USU Knowledge Management #4 in IT Knowledge Base Software 8.6/10 Pricing on request ✓ 5 of 6 features Visit USU

• IT Glue fits best

  Mature MSP documentation operations

• USU Knowledge Management fits best

  Large enterprises needing governed knowledge

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	IT Glue 8.8/10 Visit ↗	USU Knowledge Management 8.6/10 Visit ↗
At a glance
Editor score	8.8	8.6
Ranking	#2 in IT Knowledge Base Software	#4 in IT Knowledge Base Software
Best for	Mature MSP documentation operations	Large enterprises needing governed knowledge
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile, Browser extension	Cloud, Self-hosted
Platforms	Web, Chrome extension	Web, Windows, Linux
Integrations	60+ integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features IT Glue 6/6 · USU Knowledge Management 5/6
Internal employee portal	✓	✓
Runbook support	✓ (best)	Not checked yet
AI-powered search	✓	✓
Slack access	✓	✓
Microsoft Teams access	✓	✓
Single sign-on	✓	✓
Our review
Pros	Structured documentation, runbooks, assets, passwords and relationships AI-assisted SOP generation, search and runbook PDF export Broad PSA, RMM, productivity and infrastructure integrations	Semantic search, guided troubleshooting and LLM-powered chatbots Approval workflows, permissions, versioning and knowledge analytics Integrations with Teams, Slack, Salesforce, Zendesk and SharePoint
Cons	No free plan for smaller teams evaluating the platform Integration limits vary across Basic, Select and Enterprise Onboarding includes a one-time fee and a 36-month term	Pricing requires a sales contact Its broad feature set may exceed simpler knowledge-base needs Some capabilities are tied to a modular ITSM portfolio
Our verdict	IT Glue is a cloud-based IT documentation and knowledge-management platform from Kaseya for managed service providers and internal IT departments. It brings documentation, assets, passwords, procedures, checklists and relationships into a… Read the review →	USU Knowledge Management is an enterprise-oriented platform for creating, organizing, searching and distributing IT knowledge. It is designed for IT support teams and organizations that need governed internal knowledge, employee… Read the review →

Strengths and trade-offs

• IT Glue — where it wins

  • Structured documentation, runbooks, assets, passwords and relationships
  • AI-assisted SOP generation, search and runbook PDF export
  • Broad PSA, RMM, productivity and infrastructure integrations

  Where it doesn't

  • No free plan for smaller teams evaluating the platform
  • Integration limits vary across Basic, Select and Enterprise
  • Onboarding includes a one-time fee and a 36-month term

• USU Knowledge Management — where it wins

  • Semantic search, guided troubleshooting and LLM-powered chatbots
  • Approval workflows, permissions, versioning and knowledge analytics
  • Integrations with Teams, Slack, Salesforce, Zendesk and SharePoint

  Where it doesn't

  • Pricing requires a sales contact
  • Its broad feature set may exceed simpler knowledge-base needs
  • Some capabilities are tied to a modular ITSM portfolio

• IT Glue8.8/10 · Paid

  A structured documentation hub for mature MSP operations and internal IT teams.

  Visit IT GlueFull verdict →
• USU Knowledge Management8.6/10 · Pricing on request

  A broad enterprise knowledge platform with semantic search, workflows, chatbots and ITSM integrations.

  Visit USUFull verdict →