ServiceNow Knowledge Management vs IT Glue

SKServiceNow Knowledge Management9.3Visit IT Glue8.8Visit

Higher score SK ServiceNow Knowledge Management #1 in IT Knowledge Base Software 9.3/10 Pricing on request ✓ 4 of 6 features Visit ServiceNow

vs

IT Glue #2 in IT Knowledge Base Software 8.8/10 Paid ✓ 6 of 6 features Visit IT Glue

• ServiceNow Knowledge Management fits best

  Enterprise IT service organizations

• IT Glue fits best

  Mature MSP documentation operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	SKServiceNow Knowledge Management 9.3/10 Visit ↗	IT Glue 8.8/10 Visit ↗
At a glance
Editor score	9.3	8.8
Ranking	#1 in IT Knowledge Base Software	#2 in IT Knowledge Base Software
Best for	Enterprise IT service organizations	Mature MSP documentation operations
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud, Mobile, Browser extension
Platforms	Web	Web, Chrome extension
Support	Community, Docs, Tickets	Phone, Tickets, Docs
Compliance	SSO/SAML	SOC 2, ISO 27001, PCI DSS, SSO/SAML, 2FA
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Knowledge Management 4/6 · IT Glue 6/6
Internal employee portal	✓	✓
Runbook support	✓	✓
AI-powered search	✓	✓
Slack access	Not checked yet	✓ (best)
Microsoft Teams access	Not checked yet	✓ (best)
Single sign-on	✓	✓
Our review
Pros	AI-assisted authoring and personalized search Article workflows, quality insights, and analytics Links knowledge articles to security incident runbooks	Structured documentation, runbooks, assets, passwords and relationships AI-assisted SOP generation, search and runbook PDF export Broad PSA, RMM, productivity and infrastructure integrations
Cons	Pricing requires contacting sales Access is provided through the web Its broad feature set may exceed narrower needs	No free plan for smaller teams evaluating the platform Integration limits vary across Basic, Select and Enterprise Onboarding includes a one-time fee and a 36-month term
Our verdict	ServiceNow Knowledge Management is designed for organizations that need structured self-help, troubleshooting, task-resolution, and employee-facing information. It supports knowledge bases, controlled access, article publishing, and… Read the review →	IT Glue is a cloud-based IT documentation and knowledge-management platform from Kaseya for managed service providers and internal IT departments. It brings documentation, assets, passwords, procedures, checklists and relationships into a… Read the review →

Strengths and trade-offs

• ServiceNow Knowledge Management — where it wins

  • AI-assisted authoring and personalized search
  • Article workflows, quality insights, and analytics
  • Links knowledge articles to security incident runbooks

  Where it doesn't

  • Pricing requires contacting sales
  • Access is provided through the web
  • Its broad feature set may exceed narrower needs

• IT Glue — where it wins

  • Structured documentation, runbooks, assets, passwords and relationships
  • AI-assisted SOP generation, search and runbook PDF export
  • Broad PSA, RMM, productivity and infrastructure integrations

  Where it doesn't

  • No free plan for smaller teams evaluating the platform
  • Integration limits vary across Basic, Select and Enterprise
  • Onboarding includes a one-time fee and a 36-month term

• SKServiceNow Knowledge Management9.3/10 · Pricing on request

  A governed, AI-enabled knowledge platform for enterprise IT service organizations.

  Visit ServiceNowFull verdict →
• IT Glue8.8/10 · Paid

  A structured documentation hub for mature MSP operations and internal IT teams.

  Visit IT GlueFull verdict →