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Head-to-head · IT Knowledge Base Software

IT Glue vs ConnectWise Documentation

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score IT Glue #2 in IT Knowledge Base Software 8.8/10 Paid ✓ 6 of 6 features Visit IT Glue
ConnectWise Documentation #7 in IT Knowledge Base Software 8.2/10 Pricing on request ✓ 1 of 6 features Visit ConnectWise

IT Glue leads on 0 checks, ConnectWise Documentation on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIT Glue · 8.8/10
  • Most featuresIT Glue · 6 of 6

IT Glue scores higher on our rubric for it knowledge base software: 8.8 against 8.2 out of 10; our editors rank them #2 and #7.

IT Glue is the better fit for mature MSP documentation operations. ConnectWise Documentation is the better fit for connectWise-centered IT documentation.

  • IT Glue fits best

    Mature MSP documentation operations

  • ConnectWise Documentation fits best

    ConnectWise-centered IT documentation

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Side by side

Feature IT Glue 8.8/10 Visit ↗ ConnectWise Documentation 8.2/10 Visit ↗
At a glance
Editor score 8.8 8.2
Ranking #2 in IT Knowledge Base Software #7 in IT Knowledge Base Software
Best for Mature MSP documentation operations ConnectWise-centered IT documentation
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Mobile, Browser extension Cloud
Platforms Web, Chrome extension Web
Support Phone, Tickets, Docs Phone, Docs
Integrations 60+ integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features IT Glue 6/6 · ConnectWise Documentation 1/6
Internal employee portal ✓ (best) Not checked yet
Runbook support ✓ ✓
AI-powered search ✓ (best) Not checked yet
Slack access ✓ (best) Not checked yet
Microsoft Teams access ✓ (best) Not checked yet
Single sign-on ✓ (best) Not checked yet
Our review
Pros
  • Structured documentation, runbooks, assets, passwords and relationships
  • AI-assisted SOP generation, search and runbook PDF export
  • Broad PSA, RMM, productivity and infrastructure integrations
  • Centralizes knowledge bases, assets, SOPs, passwords, and customer data
  • ConnectWise PSA, Automate, and Reports and Dashboards integrations
  • Includes templates, role-based permissions, and asset discovery
Cons
  • No free plan for smaller teams evaluating the platform
  • Integration limits vary across Basic, Select and Enterprise
  • Onboarding includes a one-time fee and a 36-month term
  • Pricing requires contacting sales
  • Web platform only
  • Best suited to ConnectWise-centered service teams
Our verdict

IT Glue is a cloud-based IT documentation and knowledge-management platform from Kaseya for managed service providers and internal IT departments. It brings documentation, assets, passwords, procedures, checklists and relationships into a…

Read the review →

ConnectWise Documentation, formerly ITBoost, is an IT documentation platform for managed service providers. It brings knowledge bases, customer information, assets, standard operating procedures, passwords, and related business data into a…

Read the review →
  1. IT GlueIT Knowledge Base Software 8.8Paid
  2. ConnectWise DocumentationIT Knowledge Base Software 8.2Pricing on request

Strengths and trade-offs

  • IT Glue — where it wins

    • Structured documentation, runbooks, assets, passwords and relationships
    • AI-assisted SOP generation, search and runbook PDF export
    • Broad PSA, RMM, productivity and infrastructure integrations

    Where it doesn't

    • No free plan for smaller teams evaluating the platform
    • Integration limits vary across Basic, Select and Enterprise
    • Onboarding includes a one-time fee and a 36-month term

  • ConnectWise Documentation — where it wins

    • Centralizes knowledge bases, assets, SOPs, passwords, and customer data
    • ConnectWise PSA, Automate, and Reports and Dashboards integrations
    • Includes templates, role-based permissions, and asset discovery

    Where it doesn't

    • Pricing requires contacting sales
    • Web platform only
    • Best suited to ConnectWise-centered service teams

More comparisons

All IT knowledge base software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update