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Head-to-head · IT Knowledge Base Software

IT Portal vs ConnectWise Documentation

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score IT Portal #5 in IT Knowledge Base Software 8.5/10 Paid ✓ 5 of 6 features Visit IT Portal
ConnectWise Documentation #7 in IT Knowledge Base Software 8.2/10 Pricing on request ✓ 1 of 6 features Visit ConnectWise

IT Portal leads on 0 checks, ConnectWise Documentation on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIT Portal · 8.5/10
  • Most featuresIT Portal · 5 of 6

IT Portal scores higher on our rubric for it knowledge base software: 8.5 against 8.2 out of 10; our editors rank them #5 and #7.

IT Portal is the better fit for budget-conscious IT teams. ConnectWise Documentation is the better fit for connectWise-centered IT documentation.

  • IT Portal fits best

    Budget-conscious IT teams

  • ConnectWise Documentation fits best

    ConnectWise-centered IT documentation

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Side by side

Feature IT Portal 8.5/10 Visit ↗ ConnectWise Documentation 8.2/10 Visit ↗
At a glance
Editor score 8.5 8.2
Ranking #5 in IT Knowledge Base Software #7 in IT Knowledge Base Software
Best for Budget-conscious IT teams ConnectWise-centered IT documentation
Pricing model Paid Paid
Starting price $14/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Self-hosted, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Tickets, Community, Docs · 24/7 Phone, Docs
Integrations 40+ integrations 4 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features IT Portal 5/6 · ConnectWise Documentation 1/6
Internal employee portal ✓ (best) Not checked yet
Runbook support ✓ ✓
AI-powered search ✓ (best) Not checked yet
Slack access Not checked yet Not checked yet
Microsoft Teams access ✓ (best) Not checked yet
Single sign-on ✓ (best) Not checked yet
Our review
Pros
  • Searchable procedures, runbooks, credentials, diagrams, and device records
  • Integrations with PSA, RMM, Microsoft 365, Teams, and authentication tools
  • Audit logs, granular permissions, two-factor authentication, and encryption
  • Centralizes knowledge bases, assets, SOPs, passwords, and customer data
  • ConnectWise PSA, Automate, and Reports and Dashboards integrations
  • Includes templates, role-based permissions, and asset discovery
Cons
  • No free plan for teams evaluating the platform
  • Monthly pricing changes across user bands and billing structures
  • The broad feature set may exceed the needs of simple documentation teams
  • Pricing requires contacting sales
  • Web platform only
  • Best suited to ConnectWise-centered service teams
Our verdict

IT Portal is a documentation and knowledge-base platform for managed service providers and internal IT departments. It brings together searchable procedures, how-to articles, credentials, configurations, devices, diagrams, relationships,…

Read the review →

ConnectWise Documentation, formerly ITBoost, is an IT documentation platform for managed service providers. It brings knowledge bases, customer information, assets, standard operating procedures, passwords, and related business data into a…

Read the review →
  1. IT PortalIT Knowledge Base Software 8.5Paid
  2. ConnectWise DocumentationIT Knowledge Base Software 8.2Pricing on request

Strengths and trade-offs

  • IT Portal — where it wins

    • Searchable procedures, runbooks, credentials, diagrams, and device records
    • Integrations with PSA, RMM, Microsoft 365, Teams, and authentication tools
    • Audit logs, granular permissions, two-factor authentication, and encryption

    Where it doesn't

    • No free plan for teams evaluating the platform
    • Monthly pricing changes across user bands and billing structures
    • The broad feature set may exceed the needs of simple documentation teams

  • ConnectWise Documentation — where it wins

    • Centralizes knowledge bases, assets, SOPs, passwords, and customer data
    • ConnectWise PSA, Automate, and Reports and Dashboards integrations
    • Includes templates, role-based permissions, and asset discovery

    Where it doesn't

    • Pricing requires contacting sales
    • Web platform only
    • Best suited to ConnectWise-centered service teams

More comparisons

All IT knowledge base software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update