IT Portal
IT Portal: A broad IT documentation hub with strong integrations and tiered monthly pricing. Ranked #5 of 60 in IT Knowledge Base Software by our editors (8.5/10); pricing: Paid; best for budget-conscious IT teams.
At a glance
- Editor score8.5 / 10
- PricingPaid
- Best forBudget-conscious IT teams
- Free planNo
- Paid from$14/user/mo
- Internal employee portalYes
- Founded2007 · Lakeland, Florida, United States
- Facts checked20 Sep 2026
Where it wins
- Searchable procedures, runbooks, credentials, diagrams, and device records
- Integrations with PSA, RMM, Microsoft 365, Teams, and authentication tools
- Audit logs, granular permissions, two-factor authentication, and encryption
Where it doesn't
- No free plan for teams evaluating the platform
- Monthly pricing changes across user bands and billing structures
- The broad feature set may exceed the needs of simple documentation teams
Our verdict on IT Portal
IT Portal is a documentation and knowledge-base platform for managed service providers and internal IT departments. It brings together searchable procedures, how-to articles, credentials, configurations, devices, diagrams, relationships, and documentation gap tracking. Teams can access it through the web, iOS, Android, API, or self-hosted deployment, making it suited to organizations managing multi-site or multi-client IT environments.
Pricing is paid and billed monthly. The published plans show $20 per user per month for 20–35 users, $700 per month for 36–50 users, $14 per user per month for 51–100 users, and $1,400 per month for 100–125 users. The 126+ user tier includes guided onboarding, API access, and password management. Annual billing includes a 20% yearly discount at checkout. The platform also provides a wide integration set, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, SolarWinds, Datto RMM, Active Directory, Microsoft 365, SharePoint, Teams, SAML, REST API, and VMware.
IT Portal is most compelling when documentation must connect with operational systems rather than sit in a standalone wiki. Password management, device import and discovery, Microsoft 365 file editing, mobile access, audit logs, permissions, two-factor authentication, encryption, exports, and offline backups support structured IT operations. Choose it if your team needs documentation, credentials, discovery, integrations, and controls in one product. A smaller team seeking only a simple article library may find its wider scope and tiered pricing harder to justify.
Your product? Our editors can test IT Portal in depth and publish a review, labelled as paid · from $149/mo →
IT Portal pricing
All 6 IT Portal plans and prices →
IT Portal fact sheet
| Free plan | No |
|---|---|
| Paid from | $14/user/mo |
| Internal employee portal | Yes |
| Runbook support | Yes |
| AI-powered search | Yes |
| Slack access | Not verified |
| Microsoft Teams access | Yes |
| Single sign-on | Yes |
| Money-back guarantee | 90 days |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Email, Live chat, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 40+ integrations: ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera … See all → |
| Pricing | Paid (source) |
| Website | itportal.com |
| Facts checked | 20 Sep 2026 |
IT Portal integrations
IT Portal lists 40+ integrations on its own site — the 20 named here are the ones its pages call out.
- ConnectWise
- Autotask
- HaloPSA
- NinjaOne
- Kaseya
- Atera
- SolarWinds
- Datto RMM
- Active Directory
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- SAML
- REST API
- VMware
- Auvik
- Cisco Meraki
- Duo Security
- Claude AI
- CrushBank
See all IT Portal integrations →
Alternatives to IT Portal
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all IT Portal alternatives →
IT Portal vs the competition
- IT Portal vs ServiceNow Knowledge Management
- IT Portal vs Hudu
- IT Portal vs USU Knowledge Management
- IT Portal vs ConnectWise Documentation
- IT Portal vs Runbook
Compare IT Portal with any tool side by side →
Also Ranked In
IT Portal is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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