IT Portal vs Runbook

IT Portal7.3Visit RRunbook8.3Visit

IT Portal #5 in IT Knowledge Base Software 7.3/10 From $9/user/mo ✓ 5 of 6 features Visit IT Portal

vs

Higher score R Runbook #8 in IT Knowledge Base Software 8.3/10 From $40/mo · 30-day trial ✓ 5 of 6 features Visit Runbook

• IT Portal fits best

  Budget-conscious IT teams

• Runbook fits best

  Runbook-heavy operations teams

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Side by side

Feature	IT Portal 7.3/10 Visit ↗	RRunbook 8.3/10 Visit ↗
At a glance
Editor score	7.3	8.3
Ranking	#5 in IT Knowledge Base Software	#8 in IT Knowledge Base Software
Best for	Budget-conscious IT teams	Runbook-heavy operations teams
Pricing model	Paid	Paid
Starting price	$9/user/mo	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Self-hosted, Mobile	Cloud, Browser extension
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Tickets, Community, Docs · 24/7	Email
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	SSO/SAML
Integrations	40+ integrations	4 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features IT Portal 5/6 · Runbook 5/6
Internal employee portal	✓	✓
Runbook support	✓	✓
AI-powered search	✓	✓
Slack access	Not published	✓ (best)
Microsoft Teams access	✓ (best)	Not published
Single sign-on	✓	✓
Our review
Pros	Searchable procedures, runbooks, credentials, diagrams, and device records Integrations with PSA, RMM, Microsoft 365, Teams, and authentication tools Audit logs, granular permissions, two-factor authentication, and encryption	Conditional branching supports detailed operational workflows Branded help sites and internal manuals serve different audiences MCP enables AI search, summaries, and process execution
Cons	No free plan for teams evaluating the platform Monthly pricing changes across user bands and billing structures The broad feature set may exceed the needs of simple documentation teams	Access is limited to the web platform No free plan is available Enterprise pricing is not shown
Our verdict	IT Portal is a documentation and knowledge-base platform for managed service providers and internal IT departments. It brings together searchable procedures, how-to articles, credentials, configurations, devices, diagrams, relationships,… Read the review →	Runbook is a browser-based platform for creating, organizing, sharing, and publishing manuals and standard operating procedures. It is designed for operations teams that need more than static documentation, particularly those managing… Read the review →

Strengths and trade-offs

• IT Portal — where it wins

  • Searchable procedures, runbooks, credentials, diagrams, and device records
  • Integrations with PSA, RMM, Microsoft 365, Teams, and authentication tools
  • Audit logs, granular permissions, two-factor authentication, and encryption

  Where it doesn't

  • No free plan for teams evaluating the platform
  • Monthly pricing changes across user bands and billing structures
  • The broad feature set may exceed the needs of simple documentation teams

• Runbook — where it wins

  • Conditional branching supports detailed operational workflows
  • Branded help sites and internal manuals serve different audiences
  • MCP enables AI search, summaries, and process execution

  Where it doesn't

  • Access is limited to the web platform
  • No free plan is available
  • Enterprise pricing is not shown

• IT Portal7.3/10 · From $9/user/mo

  A broad IT documentation hub with strong integrations and tiered monthly pricing.

  Visit IT PortalFull verdict →
• RRunbook8.3/10 · From $40/mo · 30-day trial

  A focused runbook workspace for teams that need structured procedures and process execution.

  Visit RunbookFull verdict →