Runbook
Runbook: A focused runbook workspace for teams that need structured procedures and process execution. Ranked #8 of 60 in IT Knowledge Base Software by our editors (7.8/10); pricing: 30-day trial; best for runbook-heavy operations teams.
At a glance
- Editor score7.8 / 10
- Pricing30-day trial
- Best forRunbook-heavy operations teams
- Free planNo
- Paid from$40/mo
- Internal employee portalYes
- Founded2015
- Facts checked20 Sep 2026
Where it wins
- Conditional branching supports detailed operational workflows
- Branded help sites and internal manuals serve different audiences
- MCP enables AI search, summaries, and process execution
Where it doesn't
- Access is limited to the web platform
- No free plan is available
- Enterprise pricing is not shown
Our verdict on Runbook
Runbook is a browser-based platform for creating, organizing, sharing, and publishing manuals and standard operating procedures. It is designed for operations teams that need more than static documentation, particularly those managing repeatable processes, internal manuals, public help content, or workflow forms. The editor supports tables, images, PDFs, maps, and slides, while search, folders, and categories help organize larger documentation collections. Teams can keep content available to logged-in users or publish branded help sites on custom domains.
Pricing is structured around four tiers, with a 30-day trial. Starter costs $40 per month and includes a public help site. Standard costs $180 per month and adds internal operations automation. Premium costs $600 per month and supports multiple teams and departments. Enterprise includes unlimited guest users, while its price is not shown. Monthly prices exclude tax, and the published plans state a 5% discount for annual billing without showing exact annual amounts. The paid structure makes Runbook more suitable for teams with a defined documentation budget than for small groups seeking a free knowledge base.
Its main distinction is the combination of documentation and process execution. Embedded forms can use conditional branching, workflow data can flow automatically to Google Sheets, and images can be annotated with text and callouts. Slack and third-party app updates extend process communication, while MCP access lets AI systems search manuals, summarize policies, and execute documented processes. These capabilities fit runbook-heavy operations teams that want procedures connected to day-to-day work. Teams needing broad native platform coverage, a free tier, or a simpler reference-only knowledge base may prefer a more narrowly scoped alternative.
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Runbook pricing
All 4 Runbook plans and prices →
Runbook fact sheet
| Free plan | No |
|---|---|
| Paid from | $40/mo |
| Internal employee portal | Yes |
| Runbook support | Yes |
| AI-powered search | Yes |
| Slack access | Yes |
| Microsoft Teams access | Not verified |
| Single sign-on | Yes |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | SSO/SAML |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Google Sheets, Slack, MCP, Third-party apps |
| Pricing | 30-day trial (source) |
| Website | runbookapp.com |
| Facts checked | 20 Sep 2026 |
Runbook integrations
Runbook lists 4 integrations on its own site.
- Google Sheets
- Slack
- MCP
- Third-party apps
Alternatives to Runbook
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all Runbook alternatives →
Runbook vs the competition
- Runbook vs ServiceNow Knowledge Management
- Runbook vs IT Glue
- Runbook vs Hudu
- Runbook vs USU Knowledge Management
- Runbook vs IT Portal
- Runbook vs CompassDocs
Compare Runbook with any tool side by side →
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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