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Runbook

Paid#8 of 60 in IT Knowledge Base Software

Cloud manuals and SOPs with workflows, branded sites, and AI access

8.3/10★★★★☆Editor score

Visit Runbook

At a glance

• Editor score
  8.3 / 10
• Pricing
  From $40/mo · 30-day trial
• Best for
  Runbook-heavy operations teams
• Free plan
  No
• Internal employee portal
  Yes
• Founded
  2015
• Facts checked
  20 Sep 2026

• Where it wins

  • Conditional branching supports detailed operational workflows
  • Branded help sites and internal manuals serve different audiences
  • MCP enables AI search, summaries, and process execution

• Where it doesn't

  • Access is limited to the web platform
  • No free plan is available
  • Enterprise pricing is not shown

Our verdict on Runbook

Runbook is a browser-based platform for creating, organizing, sharing, and publishing manuals and standard operating procedures. It is designed for operations teams that need more than static documentation, particularly those managing repeatable processes, internal manuals, public help content, or workflow forms. The editor supports tables, images, PDFs, maps, and slides, while search, folders, and categories help organize larger documentation collections. Teams can keep content available to logged-in users or publish branded help sites on custom domains.

Pricing is structured around four tiers, with a 30-day trial. Starter costs $40 per month and includes a public help site. Standard costs $180 per month and adds internal operations automation. Premium costs $600 per month and supports multiple teams and departments. Enterprise includes unlimited guest users, while its price is not shown. Monthly prices exclude tax, and the published plans state a 5% discount for annual billing without showing exact annual amounts. The paid structure makes Runbook more suitable for teams with a defined documentation budget than for small groups seeking a free knowledge base.

Its main distinction is the combination of documentation and process execution. Embedded forms can use conditional branching, workflow data can flow automatically to Google Sheets, and images can be annotated with text and callouts. Slack and third-party app updates extend process communication, while MCP access lets AI systems search manuals, summarize policies, and execute documented processes. These capabilities fit runbook-heavy operations teams that want procedures connected to day-to-day work. Teams needing broad native platform coverage, a free tier, or a simpler reference-only knowledge base may prefer a more narrowly scoped alternative.

Runbook pricing

All 4 Runbook plans and prices →

Runbook fact sheet

Runbook integrations

Runbook lists 4 integrations on its own site.

• Google Sheets
• Slack
• MCP
• Third-party apps

Alternatives to Runbook

• SKServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.—
• IT GlueA structured documentation hub for mature MSP operations and internal IT teams.7.0
• HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.3

See all Runbook alternatives →

Runbook vs the competition

• RSKRunbook vs ServiceNow Knowledge Management
• RRunbook vs IT Glue
• RRunbook vs Hudu
• RRunbook vs USU Knowledge Management
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• RRunbook vs CompassDocs

Compare Runbook with any tool side by side →

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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

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